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As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters!
Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.
Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed.
Your role:
We are currently in search of a Business Operations Manager with outstanding analytical and data storytelling skills to lead our end-to-end operations in the Japan region. The successful candidate will be skilled at deriving insights from data, possess expert-level proficiency in Excel, and have a proven track record of building and delivering compelling presentations. This role is crucial in driving business and system process efficiencies, operational trainings and enablement, and in elevating the customer experience and processes!
Key Responsibilities
- Analyze and optimize end-to-end business processes to enhance efficiency and improve customer happiness.
- Listen to functional customer feedback to lead the design and implementation of new processes to streamline operations.
- Drive the development and delivery of operational training programs to ensure all channel operations stakeholders are well-equipped to meet business needs.
- Collaborate with multi-functional teams, including fulfillment operations, sale, channel sale, IT, customer service, sales, and finance, to ensure seamless integration of processes and systems.
- Monitor and report on the performance of Japan business operations, identifying trends and recommending solutions to improve processes.
- Serve as a subject matter expert on operational standard processes and stay abreast of industry trends.
- Develop and maintain documentation for operational procedures and process maps.
- Facilitate organizational change initiatives and ensure that changes are effectively communicated to all stakeholders.
- Lead projects to improve the customer experience, ensuring that customer needs are met efficiently and effectively.
- Apply data analytics to drive decision-making and prioritize operational improvements.
- Support the APJC Operations Manager in strategic planning and execution of operational goals.
Qualifications:
- Must be local to Japan and able to come into the office when necessary.
- 5+ years of experience in supply chain operations, business operations or project/program management.
- Exceptional skills in communication, data analysis, organizational change, organization, presentation, and data storytelling.
- Proficient in Excel and Power Point, ERP systems, CRM platforms, and other operational software.
- 5+ years of experience working with multi-functional teams in a highly dynamic environment.
- Demonstrated leadership, self-motivation, autonomy, and organizational process.
- Capacity to handle and deliver on multiple, competing projects simultaneously.
- Validated analytical skills with a focus on practical execution.
- Approachable, engaging, and capable of working with diverse teams.
- Knowledge of Six Sigma, Lean, or other process improvement methodologies is a plus.
- Customer-focused mentality with a dedication to delivering high-quality service.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
Why Cisco Meraki?
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
What the Team is Saying
What We Do
Meraki is a Greek word meaning “something done with soul, creativity, or love.” With this name as our mantra, we’re building a welcoming workplace that attracts eclectic, curious, purposeful people who unite to ignite our customers’ passions. Together, we create powerful, simple technology with the potential to change everything.
Why Work With Us
We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters—like teaching kids, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity.
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Employees engage in a combination of remote and on-site work.
