Business Intelligence Manager, Standard Business

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Position Title:    Business Intelligence Manager, Standard Business

Reports To:        VP, Standard Business Industrial Markets AMN

Position Summary:

In this role, you will be responsible for Business Intelligence including the deployment, monitoring, reporting and continuous improvement of the Standard Business Strategy (General Industry, Petrochemical-/Chemical, Building Services and Valve market, as well for the Sales-/Service Partner strategy). This role will focus  on the USA market; and Mexico and Canada, as needed. The ideal candidate is a self-motivated, enthusiastic and an overall team player individual, with experience in strategic business management. This individual will maintain existing partner relationships, as well build strategic relationships and collaborate with the different stakeholders responsible for business development and sales growth. 

The Business Intelligence Manager is crucial for the success of the full Standard Business approach in North America. Creating transparency, improving efficiency, and the development and execution of continuous improvement ideas to support the path of business growth.

Location: Richmond, VA – United States

DUTIES/RESPONSIBILITIES:

• Oversees the Standard Business strategy and updates, as needed based on market changes, competitive landscape, and business performance, in alignment with the business growth strategy.
• Collaborates with senior leaders and the Sales Directors for Standard Business to assign responsibilities for the different components of the strategy and establish KPIs among those responsible for completing the strategic actions.
• Communicates, monitors, and reports progress of the Standard Business performance on a regular basis to the stakeholders in the KSB Group.
• Collaborates with regional Marketing & Communications, Purchasing, and Operations to promote the Standard business in the USA, and within the region.
• Plays a key role on strategic product placement. Collaborates with Product Management, Operations, and application engineering teams (RAC & LAC, TSS for Valves) across the KSB Group to assess the KSB product portfolio offering. Identifies gaps, needs and opportunities, and defines and implements action plans accordingly.
• Responsible and main point of contact for strategic marketing, market research and market analysis for the Standard business.
• Collaborate with the Standard Business Sales Team to identify and prioritize strategic key accounts (KSB Global Accounts, OEMs, and local Key/Corporate Accounts, Sales-/Service Partners).
• Monitor status and performance of strategic accounts, produce reports, and suggest development and improvement opportunities.
• Collaborate and support the Standard Business Sales Team, the Sales Channel Manager, and the VP of KSB SupremeServ North America to develop and establish the industrial distribution network (Manufacturer Representatives and Distributors).
• Collaborate with the Director of Digital Business to ensure the participation on Standard Business in all new tools (e.g. customer suite) and distribution sales of KSB standard products.
• Align with sales departments on reporting structure and support for monthly reporting.
• Maintain accurate Master Data and support customer allocation and tracking for market areas and sub-segments.
• Support the Hoshin Matrix Initiatives.
• Comply with KSB Group and KSB, Inc. policies and procedures.
• Train and maintain up to date knowledge on the KSB product portfolio and customer applications available for the General Industry, Petrochemical-/Chemical, Building Services and Valve market.
• Support internal Market Areas and Segments in KSB USA for Stocking, Localization, Go-to Market Concepts
• Collaborate IT and Finance to assure accurate reporting and Master data Quality for our accounts.
• Communicate with stakeholders through in-person and virtual meetings.
• Attend business meetings and provide regional reports as planned, or on an as-needed basis.
• Travel for in-person meetings, site visits and market events as needed.

Knowledge, Skills and Abilities: 

• Strategic thinking - Generation and application of unique business insights and opportunities intended to create competitive advantage.
• Remote supervision - Develop, maintain, and grow successful business relationships with remote teams and managers.
• Deep understanding of operational and strategic Sales
• Matrix management - Develop relationships, trust, empathy, and emotional awareness to successfully lead and influence stakeholders involved in the successful performance of the business.
• Time management - Managing one’s own time and the time required from others for projects work and in all aspects of the daily business while achieving strategic objectives. 
• Communication skills - talking to others to convey information effectively one on one, and in group settings.  
• Comprehension - Understanding written sentences and paragraphs in work related documents.
• Computer skills - Outlook, Excel, Word, Power Point, Adobe Acrobat, and C4C as well SAC.
• Collaboration - team-oriented approach to sales activity, problem solving and knowledge sharing.
• Active Learning - Self-reliance to seek and acquire relevant knowledge for the successful performance of the territory. Understanding the implications of new information for both current and future problem-solving and decision making.
• Social Perceptiveness & Awareness - Being aware of others’ reactions and interpretations of an appropriate response, including in an international, culturally diverse business environment.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce sensible answers. 
• Mechanical Aptitude – Ability to read and understand mechanical design drawings and specifications.

Education / Experience:

• Minimum of 7 years of related experience in Industrial Pump Market.
• Bachelor’s degree (or equivalent) in Engineering required.

Drug screening and background checks required.  (EOE/M/F/D/V) Drug Free Environment

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.