Business Intelligence Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Are you passionate about customer success?
Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Cat Digital exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.
Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join.
Job Description
This is a fixed-term contract for 12 months for the position of Business Intelligence Analyst in the Service Backlog Team within the Cat Digital division. The Service Backlog Team's mission is to deliver qualitative service leads through our digital application to our internal customers (industries and dealers) to drive services revenue through our digital product.
As the Business Intelligence Analyst , your responsibility will be to leverage various datasets and develop/sustain services leads. You will also participate in specific projects aiming at further strengthening the service leads ecosystem. The position involves collaborating closely with team members, explaining lead management analytics to customers with limited data knowledge, and interacting with Data Engineers on technical details. The role also includes transforming data into service recommendations through creative approaches.
What You Will Do:

• Gather and implement business requirements for service leads development
• Analyze feedback information to improve leads quality
• Provide recommendations to internal partners based on quantitative and qualitative data
• Improvement, enhancement and development of specific dataset based on opportunities
• Drive processes improvement and automation of service lead generation application
• Coordination with Engineering & BI Team
• Users data support and training

What You Have:

• Master or bachelor's degree in Data Science, Engineering, Mathematics, Finance, Economics, or Business administration.
• Analytical skills: ability to interpret data to solve business issues & vulgarize results for a large and diverse audience.
• Knowledge of business analysis; ability to recommend solutions that deliver value to stakeholders.
• Decision Making and Critical Thinking skills; Effective Communications.
• Good knowledge of SQL.

Top Candidates Will Also Have:

• Basic knowledge of Airflow and pipelines technologies.
• Exposure to specific organizational tools such as Azure DevOps and GitHub.
• Knowledge of Python and R.
• Project management skills.

Additional Information:

• A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
• Hybrid work policy: 3 days per week from the Geneva office.

Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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