Business Development Associate (Design)

🎨 Who Are We?

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

🎩 Your Role:

You’ll join our US team, reporting to the Sales and New Accounts Manager, and will own your outreach strategy for US AD 100 Architecture and Interior Design Firm clients.

Your core objective is to bring clients from a starting point, where they may have never heard of (or never tried) Convelio, to a point where they become regular happy clients.

You’ll work autonomously on your strategy to engage the accounts (e.g. in-person visits, organizing events, sharing content, calling, recommendations, ..)

A deep understanding of Design and Fine Art logistics operations is required to perform in this role to allow the candidate to engage more deeply with our prospects and be the bridge with our operations and better understand their needs. We’re open to profiles who already have this expertise, but also to candidates with a passion for Fine Art but have never worked in operations, and in this case we will provide you with in depth training in the form of a full-time immersion of at least 3 months in our operations team.

This position is full-time and based in NYC, as multiple in-person interactions with clients and prospects are expected.

✏️ What you'll do:

Sales outreach:

- Build your development and outreach strategy together with your manager.

- Calls and visits: you’ll create your own outreach calendar of phone calls and walk-in visits, by leveraging your research on your prospects.

- Indirect activation of the target base: engagement of the target base through events, diffusion of publications, or any other creative solutions you’ll think of with your manager. We’re very open to creative ideas.

Solution building:

- Match with Convelio solutions: Understand in detail which challenges Convelio can solve for the client and match them with the best option for a win-win solution.

- Detailed operational process: lead the construction of detailed client knowledge and ad-hoc processes for each client that will allow our Operations Team to handle each client’s logistics operations seamlessly.

- Product set-up and improvement: Onboard the client on the Convelio’s platform, setting them up so that they can make the most out of it. Liaise with your colleagues in Product and Tech to propose technical solutions when appropriate, as you’ll be the expert on what your clients need.

🧑‍🎨 Your profile:

- Industry / operational knowledge: Experience in the execution of international shipments or project management within the design and fine art markets (sea freight shipping knowledge and experience with antiquities a plus!)

- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels.

- Relationship building: Ability to develop long-term trusted relationships with your clients.

- Problem solving skills under pressure: Ability to stay focused under pressure, prioritizing the most important problems to solve.

- Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs. Our Engineering team also continually develops new features that need to be tested operationally and improved and can transform the ways of working of the operational team.

Nice to have but not required:

- A first experience in a sales role managing a high volume of outreach messages, calls, and visits.

🌍 What we offer:

- You’ll be part of an ambitious and innovative company aiming to transform and modernize the traditional art logistics industry. We bring the best of both worlds, combining a tech environment with quality customer service ensuring long-term trust-based relationships.

- The opportunity to work closely and develop a good network and understanding of your accounts in the art market: oversee all the artwork that is shipped around the world!

- Career growth adding more business development tasks to your job depending on your progression.

- A supportive and dynamic work environment, where your ideas and initiatives are valued.

- Proactivity is the greatest asset you can bring.

- Flexible remote policy above market standards.

- Continuous learning and development opportunities to enhance your professional growth in art logistics.

⚙️ The hiring process:

Video Interview with our Talent Acquisition team.

In-person interview with Cole, Sales Manager and your future manager.

Culture Fit Interview with Julien, General Manager, and Clément, co-founder and COO.

Reference check.

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Equal Employment Opportunity employer

Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.