Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Job Title Employment Type
Business Consultant / Assistant Manager Regular Full-time
Job Summary
As a Business Consultant, your responsibilities to the following:
- Manage/drive the organization's portfolio of automation initiatives and high-impact problems.
- Use judgment and experience to analyze business problems and make recommendations to help drive business results
- Analyze current state processes and develop and document future state requirements to help the business integrate automation and process optimization opportunities into operations
- Create workflows, use cases, business rules, data requirements and systems requirements in various forms and will help create epics, user stories with acceptance criteria that accurately represent the use cases and outcomes.
- Coach and develop the Continuous Improvement capabilities of leaders at all levels of the organization using the See-Do-Teach approach
- Partner with Enterprise Technology & Business (Home Office and MMI Operations) on readiness and execution of automation deliveries
- Promote a culture of collaboration and teamwork across organizational boundaries
- Promote and support Continuous Improvement best practices sharing and consistency across MassMutual India
- Responsible for assisting with the development, facilitation, and execution of complex initiatives.
- Support, facilitate and/or sustain deployment of standard work and foundational Lean elements, Continuous Improvement initiatives, root cause problem solving, skill building within business area
- Carries foundational knowledge in creation of SOP documentation, Process Mapping, Lean concepts
- Provide advice/mentoring to associates and business area management.
- Provide effective leadership and advice to other team members and business area management regarding emerging trends and related risks.
- Development of Cost Benefit Analysis (CBA) as assigned
- Drive opportunities / projects that will improve operational efficiency and unit cost improvement
The Minimum Qualifications
- Bachelor's degree
- US Insurance background Preferred
- Six Sigma Green Belt certified preferred
- 5+ years of experience in a Business Analyst role deploying Robotic/Business Process Automation Opportunities
- Extensive knowledge in Lean concepts, hands on experience in Successful BOT deployment & low code / no code platform
- Exhibit leadership competencies
- Strong problem solving, quantitative and analytical abilities
- Exceptional communication skills, both written and verbal, and presentation skills
- Ability to facilitate and drive business use case discussions for small-medium scale projects
- Take ownership of problems and stay on top of them until resolved
- Ability to effectively influence both executive and front-line leaders
- Excels at fostering relationships with ETX, Home Office and MMI Operations stakeholders
- Strong Proficiency in MS Office including Presentation skills
- Open to Night Shifts (US Time zone)
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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