Business Command Center, Senior Manager - Capital One Software (Remote)

Locations: US Remote, United States of America
Business Command Center, Senior Manager - Capital One Software (Remote)
Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking. (e.g., Capital One Eno).
Our teams have built and battle tested new capabilities to meet those needs. We've open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT).
Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions.
As a Sr. Manager in the Business Command Center, you will drive strategy and drive portfolio execution for the Organization. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry.
Responsibilities include managing the Imperative Life Cycle and Operating Model for Capital One Software. This role is accountable to drive and execute the governance routines that enable efficient and effective interaction to successfully accomplish the goals of the organization. This includes the facilitation of departmental planning, meeting management and administration, and the development of programs and processes supporting department strategies.
General Responsibilities:

• Design and implement governance routines and processes that support prioritization and the sequencing of work across C1 Software
• Leads the facilitation across teams to prepare annual imperatives and OKR development
• Imperatives portfolio manager: tracks and reports on imperatives health and progress against OKRs, working across imperatives intent leads. Elevates impediments and risks through governance forums, facilitates resolution of portfolio level issues.
• Drive C1 Software Performance Day: Track active work, risks and issues and report progress toward top level goals and key milestones all imperatives
• Evolve metrics and dashboard reporting to meet the needs of the maturing business, evolve and mature command center reporting
• Leads large prioritized programs or projects in Capital One Software.
• Partner with cross-functional teams and project customers, offering strategic insights and operational support while applying exceptional influencing abilities to drive project delivery.
• Focus on continuous process improvement, enhancing project management practices and methodologies.
• Partners with Project Delivery Office lead to ensure well managed processes are followed across all aspects of delivery in C1 Software.

Basic Qualifications:• Bachelor's Degree• At least 2 years of experience in Project, Program, or process management• At least 2 years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports
Preferred Qualifications:• Bachelor's Degree in business, finance or organizational development• 5+ years of experience in Project and/or process management - Experience managing visible projects which require the ability to manage cross-functional team members, remove obstacles and influence appropriately• 5+ years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports• 3+ years of experience in Staff management and training• 3+ years of experience in Budget management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $168,700 - $192,600 for Chief of Staff
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).