Business Applications Analyst

Your Opportunity at ARC’TERYX:

As the Business Applications Analyst you are responsible for connecting critical pieces of the Arc’teryx business with tools that increase efficiency. This is a communications-heavy role, where the ideal candidate can work with both technical and non-technical teams.

The role will serve as a driver that allows Arc’teryx to engage internal departments in optimizing their workflows, managing licensing costs and playing an instrumental role in governing a portfolio of applications. In addition, the Business Applications Analyst will be a proxy through which the business relays general application needs.

Meet Your Future Team:

The Business Application Operations team handle several important functions within Technology Operations:

Management of applications from access to licensing and renewals. Examples of tools managed: Atlassian Suite, Smartsheet, Miro.

Application Support which serves as the company-facing help desk for users to submit requests and issues. The Business Applications Analyst will work closely with this arm of the team to put processes into action.

Working with business units across Arc’teryx to find the right tools and configurations to carry out their work.

If you were the Business Applications Analyst now, here are some of the core activities you would be doing:

• Developing Governance protocols for managing and issuing application licenses
• Identifying business units within the company that can be engaged to improve their toolsets
• Communicating with almost all business units at Arc’teryx about best practices regarding utilizing the tools we manage
• Developing workflows within existing collaboration tools
• Tracking and reporting costs + savings through license management efforts
• Working with Finance and Procurement to track and improve pricing from vendors
• Developing and communicating application licensing policies that can be implemented by the App Support Team
• Working with software vendors to adjust our plans and licensing costs

Here are some of the things you could be working on in the future:

• Standing up and working within a Governing Body for the management of application licensing
• Assisting in the implementation of new tools that we procure
• Developing processes around application setup that adhere to budgeting, legal and procurement policies
• Representing the Business Application Operations team in cross-functional projects
• Researching new tools and technologies in the marketplace
• Meeting directly with team leaders to share available tools and match requirements to solution capabilities

Are you our next Business Applications Analyst?

• You have a post-secondary degree in a relevant field and/or equivalent business experience
• You have 2 or more years of experience working in a Business Analyst (or similar) role
• You are a communications champion, with experience working with people of varying technical backgrounds
• You have the ability and knowledge of bridging business needs with the appropriate IT systems
• You excel at breaking down processes, documenting them and understanding their objectives
• You are a driven self-starter with the willingness to see things through to the end
• You have people skills that allow you to cultivate and manage relationships with key partners of the business
• You know how to influence people, and enjoy being a member of a team that leads new initiatives
• You have moderate to advanced Excel skills
• You have worked within a technical support environment
• You have navigated processes consisting of cross-functional teams
• You have experience working in the (Outdoor) Apparel industry
• You are able to learn new software technologies and put yourself in the end user’s shoes
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it