Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.
We are hiring a Business Analyst to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.
What you'll be doing:
Working closely with our engineering and product development teams by facilitating positive inbound and outbound communications with our customers along with related technical support activities. You will work on a variety of items such as incoming customer requests for information or assistance, outgoing communication to prospective customers to offer insight and education about our platform and technical tasks to configure setup for customers.
What you’ll bring:
- Ability to liaison between product teams, internal users, and engineers to lead issue resolution, provide business and technical advice, and deliver consistent, high-quality support
- Strongly preferred: technical writing capability with some SQL, Python, and R proficiency
- Experience with HCD with the ability to create training materials, reset passwords, triage requests, and escalate issues to enhance CX, promote data awareness, and increase use of data assets
- Ability to deliver excellent customer service, give technical advice & top tier support
- Experience developing high quality training materials
- Experience developing a self-service knowledge base on SharePoint that includes step-by-step guides, FAQs, and video tutorials to help users troubleshoot common issues
- Experience with collaboration tools such as Confluence and SharePoint
- A consultant mindset that keeps the needs of the client and users at the forefront of all decisions
- Experience working in Agile development environments
Requirements:
- Must be a US Citizen and able to work domestically
- Must be able to attain low-level security clearance
Education:
- Bachelor’s Degree
Benefits:
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing [email protected]
Compensation:
At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.
United States Wage Range: $90,000 – $120,000
Top Skills
What We Do
Oddball is dedicated to digital modernization of federal citizen-centric services.
