Business Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

• Liaise with the business collaborators for the assigned projects.
• Review project objectives, develop project plans and engage collaborators.
• Address dependencies and escalate bottlenecks.
• Develops partnerships and work closely with multiple contacts.
• Act as an Escalation point for Collaborators and Customers
• Identifies, develops, and ensures implementation of SOP's and standard practices and process improvements. Ensures that Standard Operating Procedures are followed.
• Conducts qualification calls and establish next steps for Implementation in line with the SOPs
• Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded.
• Recommends and implements strategy to achieve high standards and offer consistent support across regions and markets.
• Perform and maintain all administrative team tasks and ensure all data bases are up to date.
• Create and handles spreadsheets and customer wise dashboards.

What We’re looking for:

• Good communication skills in English (spoken and written) to support global teams and potentially clients and suppliers.
• B Com or other graduates with minimum 3-5 years of work experience in data entry, financial reconciliations, P2P, operations, or Accounts Receivables Management are preferred.
• Customer service perfection.
• Reasonable proficiency in MS Office efficiency tools such as Excel.
• Experience working in the Event Management industry a plus.
• Must be willing to work virtually.
• Must be willing to work in shifts.

Location

India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!