- 3x Permanent Roles
- Opportunity to work in a supportive and collaborative team
- Applications welcome now, however please note we will not progressing with interviews until after Jan 6th
See yourself in our team:
Business Banking Services (BBS) supports the Commonwealth Bank’s small business customers, mid-market and large corporate customers, as well as regional and agribusiness customers. We operate in a 24/7 environment and support a comprehensive range of products and services designed to meet business requirements, including, merchant facilities, transaction accounts, credit cards, commercial lending and bank guarantees.
The Senior Business Analyst will play a crucial role in enhancing the efficiency and effectiveness of the Contact Centre Customer Experience capability by analysing business processes, identifying areas for improvement, and implementing solutions. This role requires a deep understanding of business analysis, excellent communication skills, and the ability to work collaboratively with various stakeholders.
Do work that matters!
- Support the BBS Being Brilliant Program through ongoing analysis
- Support Breakpoint Management within BBS and act as a Champion on behalf of BBS
- Gather, organise and synthesize large amounts of information from various sources
- Conduct detailed business analysis to identify the needs of stakeholders and develop solutions for business problems.
- Design and implement advanced strategies for gathering, reviewing, and analysing business requirements.
- Collaborate with managers and other stakeholders to ensure insights are shared and understood
- Create detailed reports, present and explain findings to leadership.
- Continuously stay updated with the latest industry trends and to ensure we maintain a high standard
We're interested in hearing from people who have:
- Strong communication skills written and verbal
- Experience with GoldWave editing program (or be a fast learner!)
- High level of attention to detail
- High Level competency in Microsoft Excel
- A demonstrated strong analytical and problem-solving skills.
- Strong self-awareness and contributor to team success
- Excellent stakeholder engagement and relationship building skills across a range of stakeholder groups
- Ability to facilitate discussions and working groups
Your Development:
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 05/03/2025
Top Skills
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
