Business Analyst, Salesforce Specialist

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

ABOUT THE POSITION:

This ideal candidate will be driving BA responsibilities on projects, gathering and documenting requirements from clients and handling technical requirements to build out Salesforce solutions. Set up configurations to support what our developers will be doing in our engagements. Ideal candidates would have multiple administrator certifications like Admin, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant, and  Platform Application Builder. Ideal candidates know the bounds of Salesforce capabilities and run with the work. Potentially client-facing. More senior resources would be expected to be billable on multiple engagements. 

RESPONSIBILITIES & REQUIREMENTS (Other duties may be assigned.) 

• We enjoy spending time together working closely with other local colleagues, and getting to know one another. This position requires to be onsite in our Villa Crespo's or Mar del Plata's office twice a week.
• A fluent oral english level is required for this position

Business Analysis

• Gather and analyze business requirements from stakeholders
• Translate business requirements into functional requirements and user stories
• Develop and maintain documentation, including personas, process diagrams, use cases, and functional specifications
• Provide guidance and support to development teams during the implementation phase
• Support quality assurance testing to ensure that systems meet business requirements
• Conduct user acceptance testing and provide training to end-users (when applicable and the the extent defined in the SOW)
• Scrum/Agile Product Development exposure

Salesforce Expertise

• Thorough understanding of Salesforce APIs and integration patterns
• Understanding of Salesforce Governor Limits and best practices to avoid scalability issues for enterprise as well as small to medium business usage
• Extensive experience with Salesforce declarative programming tools and process automation.
• Experience with configuration and data migration tools when going between Salesforce org (i.e. SF DX, Dataloader, Gearset, Force.com IDE, etc.)
• Excellent written and oral communication skills; ability to communicate development methodologies and trade-offs.
• Remain current on Salesforce best practices, tooling, and upcoming features.
• Ability to understand business and functional requirements and configure out-of-box solutions declaratively.
• Good understanding of tradeoffs between declarative programming and custom APEX
• Good understanding of Process Automation, Business process logic, and ability to design using documentation tools like Visio or Lucid Chart.

Qualifications & Skill Set:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree in Computer Science or related field
• 4-5 years of Salesforce Platform experience; hands-on keyboard, focus on declarative programming of processes

OUR BENEFITS

• A full equipped office to spend some time together with refreshments provided all week! 
• Premium healthcare through OSDE for the employee and their immediate family members
• NUBI prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plant Total” membership at Sportclub
• A flexible vacation policy

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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