Business Analyst Quality Assurance Specialist – Homeowners Insurance

Job Summary:
We are seeking a detail-oriented BA/QA Specialist with a strong insurance background and expertise in requirements gathering, test planning, and documentation best practices. This role serves as a key liaison between Business and IT, ensuring business objectives are translated into clear, actionable solutions.
Responsibilities include analyzing business processes, documenting requirements, overseeing manual testing of new features and bug fixes, and driving process improvements. The ideal candidate is a proactive problem-solver with exceptional organizational, analytical, and communication skills who thrives in a fast-paced, collaborative environment.
This is a remote position, with occasional visits to the New York office as needed.
Salary Range: $80,000 - $100,000
Applicants must be legally authorized to work for ANY employer in the U.S.; Kingstone does not currently sponsor individuals for employment-based visas.
What you will do:

• Requirements Gathering & Documentation: Collaborate with business stakeholders to define and document requirements, workflows, and system enhancements. Facilitate discussions to secure stakeholder sign-off before implementation.
• Cross-Functional Collaboration: Partner with IT teams, vendors, and business units to validate requirements and ensure successful deployment. Gather sign-offs on requirements and testing outcomes.
• Test Planning, QA & Defect Management: Develop test plans and execute manual testing to validate system changes. Maintain detailed testing records for audit purposes and seek opportunities for test automation. Log and track defects, working with IT and vendors to resolve issues before deployment.
• Business Process Expertise: Develop a deep understanding of business processes and system functionality to proactively identify and propose solutions.
• Production Support & Issue Resolution: Assist in diagnosing and resolving production issues using expert knowledge of expected system functionality.
• Stakeholder Communication: Serve as the bridge between Business and IT. Expertly gather, document, and validate requirements, ensuring clarity and completeness. Provide regular project updates, prepare release notes, and conduct feature demos to support business adoption.
• Additional Responsibilities: Other duties may be assigned as needed to support business and IT initiatives.

What you will bring:

• Education: Undergraduate degree in Computer Science, Engineering, Business, or a related discipline (preferred).
• Work Experience: 2-4 years’ experience in business analysis and quality assurance software testing (required).
• Insurance Industry Experience: Experience in homeowner’s insurance, MGA, or brokerage is highly preferred, with a solid understanding of insurance workflows and underwriting processes.
• Technical Proficiency: Hands-on experience with Atlassian tools (Jira, Confluence) and Microsoft Suite (Excel, Word, PowerPoint, Teams, SharePoint, Outlook). Familiarity with other QA and test automation tools is a plus.
• Test Planning & Quality Assurance: Experience in test planning, execution, and defect management, with a focus on maintaining accurate testing records for audit compliance and exploring automation opportunities.
• Problem-Solving & Analytical Skills: Ability to analyze complex business processes, identify inefficiencies, and propose effective solutions.
• Requirements Gathering & Documentation: Strong skills in eliciting, documenting, and validating business and technical requirements, including securing stakeholder sign-off.
• Stakeholder Communication & Collaboration: Excellent written and verbal communication skills, with experience presenting to stakeholders, conducting feature demos, and preparing release notes.
• Teamwork & Adaptability: Ability to work cross-functionally with business partners, IT teams, and vendors while managing multiple priorities in a fast-paced environment.
• Work Environment: Primarily remote, with travel to Kingston, NY, as needed for in-person collaboration and project support.

What we offer:

• Comprehensive health benefits
• Life and disability insurance
• 401(k) with company match
• Paid parental leave
• Paid vacation, paid holidays, and birthday off
• ​​​​​​​Peer recognition program

Kingstone is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
Please note that Kingstone does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Kingstone.