Business Analyst - Performance Management

Job Description
Performance Management is dedicated to transforming data into actionable insights, enhancing efficiency and satisfaction across Chase's operations.
As a Business Analyst in Performance Management, you will play a pivotal role in transforming data into strategic insights that drive operational excellence across multiple lines of business. By leveraging your expertise in Alteryx and SQL, you will automate processes, develop comprehensive reports, and provide analytical insights that empower senior leadership to make informed decisions.
Job responsibilities

• Run the Engine reporting and maintenance of said reports
• Be responsible for the daily adherence in the scheduling system and off the phone activities exceptions entries
• Monitor, track and report adherence results to upper leadership
• Partner with the workforce management team to update records based on results from real-time intraday results
• Facilitate sessions to educate all new hires on schedule and time management process; attend huddles, meetings and training sessions to discuss policy updates and address questions and concerns
• Conduct ad hoc reporting for performance, audit and logistical requests as needed

Required qualifications, capabilities, and skills

• Strong analytical skills in providing communications and reporting of data regarding systems and processes
• Knowledge of Microsoft Office with strong emphasis on Excel (e.g. pivot tables, graphing, charting)
• Be Alteryx certified (Core or higher)
• Ability to present and speak to large groups
• Strong verbal and written communication skills
• Self-directed, self-starting with a proven ability to set priorities among competing demands
• Be flexible; ability to adapt quickly to new demands, challenges and boundaries

Preferred qualifications, capabilities, and skills

• Experience coding in various software languages
• PowerPoint experience
• Able to multi-task in a fast-paced environment and handle multiple issues at one time and able to work in a fast paced environment

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.