Join us as a Business Analyst
- Take on a critical high-profile role in the Operations Centre of Excellence, designing and delivering fantastic business solutions that will redifine Operations across the Bank
- You’ll be delivering the five year pan-bank strategic vision for Operations, transforming the operational capability across the bank and helping us to shape the future of our operations by delivering innovative digital and AI powered solutions
- It’s a great chance to hit the ground running and make a tangible impact on the bank’s operational capability as you work in a vibrant and forward-looking team, leading the simplification agenda at a bank wide level
What you'll do
In your new role, you’ll be managing the analysis of complex cross franchise and pan group requirements, while capturing, validating and documenting business and system requirements and making sure that they are in line with key strategic principles and the Operations strategy.
In the course of your work, you’ll work closely with key stakeholders across the business to create, shape, define and own pan-operations and individual franchise opportunities. You’ll build, manage and maintain positive working relationship with stakeholders at different levels of hierarchy and third party suppliers across multiple franchises and functions.
You’ll also be:
- Responsible for identifying and eliciting requirements from stakeholders through interviews, surveys, and workshops and then analysing those requirements to understand the business needs and document them for technical teams
- Assessing current business processes and identify areas for improvement, this may involve mapping existing processes, analysing performance metrics, and recommending changes to enhance efficiency, reduce costs, or improve customer satisfaction
- Tracing and linking business requirements to future state design and communicate business needs into technical requirements
- Creating and executing test scenarios and test scripts at various stages of the project in order to validate the solution design
- Facilitating communication between stakeholders, including management, IT, and end-users, to ensure everyone is aligned, along with managing relationships, expectations, and priorities to foster collaboration and drive project success
The skills you'll need
You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and drive progress at pace.
It’ll be ideal if you have experience of working with large scale automation or AI and strategies that are tangible and grounded, as will be a background in business design and experience of Agile processes and ceremonies.
You’ll also need:
- Experience of applying business analysis tools and techniques to include the use of a wide range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
- Experience of delivering change within a banking operations team driving measurable business outcomes
- The drive to understand emerging technical capabilities and how these might be leveraged by Operations
- The ability to engage and communicate with multiple stakeholders at senior level across the bank
- An analytical mindset, with strong organisational skills and the ability to prioritise your work
- Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk
Hours
35
Job Posting Closing Date:
05/03/2025
Ways of Working:Hybrid
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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