Business Analysis Manager

Job Description
Our Operational Excellence team is helping define and influence process transformation across key areas of the Global Private Bank to enhance our internal and external client experience, control agenda and streamlined platform execution. We leverage Product Model, Design Thinking, Centers of Excellence, and Intelligent Automation to bring together key stakeholders and accelerate change, while facilitating a robust and comprehensive platform strategy to support business growth.
The Regulatory Operations Governance team is dedicated to setting the standard for governance across various topics within the Global Private Bank. Our mission is to enhance end-to-end processes, ensure consistency, strengthen controls, reduce risks, and foster a culture of continuous improvement. To support our commitment to operational excellence, we are looking for an experienced professional to lead our governance program. This role will focus on statements and trade confirmations, aiming to improve service delivery and uphold our reputation for reliability and accuracy.
As a Vice President of Governance and Oversight in Regulatory Operations, you will focus on developing and implementing the governance framework, ensuring regulatory compliance, and enhancing operational efficiency. You will collaborate with cross-functional teams to identify risks, establish best practices, and lead initiatives to streamline processes and leverage technology, fostering a culture of accountability and excellence. Your expertise will be crucial in maintaining the integrity of our operations and supporting our commitment to delivering exceptional governance and oversight. This position requires innovative thinking, collaboration, and effective communication, with the ideal candidate being a self-starter experienced in managing complex projects and responsive to executive data and analysis needs.
Job Responsibilities

• Partner closely with key business partners from the Front Office, Legal, Compliance, Control Management, Audit, Technology and Transformation teams to implement and support a plan to achieve the operational risk management goals of the business, including monitoring and reporting requirements
• Maintain a governance and reporting structure to ensure objectives are clearly defined, and deliverables are documented with the associated metrics
• Assist in defining the risk and controls agenda and strategic roadmap for the organization while monitoring and reporting on key priorities and initiatives
• Manage GAP analysis; identify and monitor key areas of risk and impact to the business to ensure adequate detective and preventative controls are in place
• Demonstrate strong thought leadership to drive key discussions with multiple departments to resolve complex issues
• Lead the development, innovation, and continuous evolvement strategy and execution of Governance and Oversight

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in financial services/banking industry or relevant experience in a risk management or compliance field.
• Ability to effectively navigate within complex organizational structures while challenging and influencing stakeholders and contributors with varying interests and priorities.
• Change management mindset, with a desire to question conventional ways of managing the business and the overall status quo, provide new perspectives, and identify process improvements.
• Self-driven and capable of taking initiative/ownership while working with minimal direction
• Strong executive-level presence with the ability to convey complex information clearly and concisely
• Audit mindset with excellent attention to detail, sense of urgency and superb execution while meeting commitments
• In-depth knowledge of risk management techniques from both a detection and mitigation perspective.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree in a relevant field or equivalent work experience
• Demonstrated prior experience working in a highly matrixed, complex organization
• Excellent interpersonal skills, high level of personal initiative, good work ethic, and ability to manage multiple tasks simultaneously.
• Work effectively in a team environment by being team-focused; supportive team member, always willing to be of assistance to others
• Strong working knowledge of Microsoft Office Applications (Word, Excel, Power Point, Visio)
• Experience with data analytics/visualization tools a plus (e.g. Tableau, Alteryx)

This role does not offer visa sponsorship.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.