Brand Representative

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

CASETiFY is looking for a Brand Representative who will hit the ground running, thrive in a fast paced environment to join our team. He/she will be representing our brand in the front line, and responsible for delivering the best in-store experience for customers of our stores located in Hong Kong.

Job Description

• Assist customers in identifying their needs and recommend appropriate products or services
• Provide product demonstrations and explanations to customers
• Maintain up-to-date knowledge of current sales, promotions, policies, and product information
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system
• Ensure the store's visual merchandising is appealing and products are neatly organized
• Assist with inventory management tasks like unpacking deliveries and checking inventory levels
• Handle customer inquiries, complaints, and returns in a timely and professional manner
• Achieve individual sales targets and collaborate with the team to meet store sales goals
• Maintain a clean and organized work area, including the sales floor and stockroom
• Participate in store meetings, training, and workshops as required
• Adhere to company policies and procedures, including loss prevention and security measures
• Continuously seek opportunities to improve sales techniques and customer service skills
• Maintain a professional and polished appearance that aligns with the brand's image

Requirement

• High school diploma or equivalent
• Minimum 1 year experience in retail industry 
• Proficient in verbal communication English, Cantonese, and Mandarin
• Ability to work in shift duty
• Familiarity with point-of-sale (POS) systems and basic computer skills
• Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions
• Ability to work well in a team environment, cooperating and collaborating with colleagues
• Proactive, passionate, demonstrated ability to communicate effectively with all levels
• Strong interpersonal and communication skills
• Ability to handle multiple tasks while working in a fast-paced and deadline‐oriented environment
• Excellent customer service and problem-solving abilities