Brand Partnerships Manager

iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

What You’ll Be Part Of:

iSpot.tv is changing how brands, agencies, and networks measure and assess the impact of streaming, social video, and TV advertising. By connecting these advertising channels to actual business outcomes we’re empowering hundreds of the world’s top advertisers to plan, measure, and optimize their campaigns and drive business growth. We are a fast-growing company seeking top talent to fuel our growth.

We’re looking for a Brand Partnership Manager to help support our growing Customer Success team. We are seeking a talent who will share our obsession for data accuracy and wants to ensure our clients are successful; someone with an insatiable appetite for learning new things and accomplishing challenging goals in a fast-paced environment. We are looking for someone that is highly motivated, curious, and knows how to get things done quickly and efficiently. 

You are a people-person with 5+ years of experience in working in a client-facing role with mid to senior level personnel. You are comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service and retain client accounts.

Responsibilities:

As a key member of the customer success team, you will be responsible for a variety of business-critical work that includes, but not limited to:

● Own and manage all aspects of the customer relationship including ongoing value delivery and confirmation, strategic business reviews, relationship development, and subscription renewals

● Develop and cultivate strong customer relationships while continually seeking opportunities to showcase iSpot’s value propositions

● Collaborate across the organization, including Ad/Field Operations, Customer Support, Training & Onboarding, Client Data Science, Professional Services, Solutions Engineering, Product and Sales, as a client advocate to ensure resolution and delivery on requests

● Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquires

● Exhibit a passion and energy for storytelling based on data insights and genuine interest in media attribution and optimization

● Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers

● Develop strong relationships with key customer contacts (executive and operational) in order to achieve a trusted-advisor status

● Work with Client Account Executives to identify new product expansion and analytics services opportunities within your customer base

● Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve customer inquiries and problems

Qualifications and Education Requirements:

● 5+ years customer facing, consultative account management experience at an ad measurement/analytics organization or related advertising technology SaaS company + a bachelor’s degree

● Experience managing and negotiating renewals to achieve retention and revenue targets

● Confidence in developing and presenting a point of view with internal teams and clients

● Demonstrated knowledge of creative/media/research and advertising principles

● Experience within creative/media processes such as planning, buying, measuring and/or selling television and streaming video advertising 

● Well-developed project management skills across various disciplines in a deadline driven environment

● Exceptional interpersonal communication skills and attention to detail

● Understanding of and a passion for emerging technologies 

● Excellent time-management and organizational skills

● Demonstrate a history of creative thinking and autonomous work 

● Identify and problem-solve program challenges and consult with senior management to offer solutions

● Ability to travel for business as needed 

● Experience using internal ticketing systems similar to Zendesk and Atlassian Suite; ie. Confluence, JIRA

● Experience using CRM tools, Salesforce preferred

● Strong experience using presentation tools such as PowerPoint, Excel, Google Suite

Tools You Will Use

● Atlassian Suite: Confluence, JIRA 

● Zendesk

● Slack

● CRM Tools: Salesforce and Highspot

● Google Suite

● Chorus

● Microsoft Office Suite, with a heavy emphasis on Excel and PowerPoint

If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!

iSpot.tv is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.

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