Brand Manager - Pat McGrath
H beauty is no normal beauty hall, with a champagne bar, blow dry bar, interactive play tables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.
Leading a Brand, you will provide world class customer service, and role model our Harrods Values with a can-do attitude. You strive to deliver above and beyond for your customers and colleagues every day. You always keep ahead of the game, researching new products before they launch, becoming well versed and ready to share your exceptional product knowledge. You love keeping up to date with the latest beauty trends, especially within your Brand.
About the Role
You will be accountable for delivering on trade targets and educating our valued customers on the best beauty products and routines. You will be an ambassador across the store for the Harrods Standard, The Beauty of Selling and be a go-to person for updated product knowledge and new brand/product launches. With this knowledge, you will be key in sharing trainings with the wider team as well as the in store management team and our buying partners. You will oversee the stock operation for your category, closely collaborating with the operations team to achieve and maintain an accurate stock file at all times
In return, you’ll enjoy a package that includes a salary starting at £26,000 plus commission, a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.
About You
You will be beauty-obsessive. As a natural people-person you will be driven and motivated by helping others achieve our combined mission. You will be equally customer centric and excited by results - having perfected the art of delivering exceptional customer service alongside consistently achieving and exceeding sales targets. You will be continually learning and exploring new beauty trends and will be eager to share this with your colleagues.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
H Beauty Edinburgh (Kristina McGreevy)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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