Brachytherapy Escalation Specialist ( 6 months contract )

We don’t just build technology. We build hope for everyone dealing with Cancer. 

Are you passionate about making a real difference in the world? We're looking for a Brachytherapy Escalation Specialist to support impactful and structured change within our organization. 

What you’ll do at Elekta 

The Brachytherapy Escalation Specialist is responsible for supporting customers, regions and distributors with their escalated product issues and mentoring colleagues.  It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.  

This is a 6 month fixed term contract role.

Responsibilities 

• Receive and own escalated cases from Tier 1 specialists, FSEs and distributors. 

• Troubleshoot product issues in a live clinical environment. 

• Clearly document all support activities in line with Elekta policies and procedures. 

• Resolve and/or escalate cases as required.  

• Attend internal and external training as required. Demonstrate knowledge and skills obtained from training. 

• Visit customer sites to investigate and resolve product issues. 

• Mentor Tier 1 specialists on product support. 

• Develop skills to become a Subject Matter Expert in a relevant area. 

• Prioritize and manage cases in an efficient and professional manner. 

• Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution. 

• Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle. 

• Escalating and seeking advice and assistance as required to ensure all issues are managed giving a satisfactory resolution in the fastest possible time.  

What you bring 

• Relevant Elekta product exposure 

• Ability to solve complex product issues. 

• Ability to mentor and pass on knowledge. 

• Identifying any necessary training requirements and escalating these to management as needed. 

• At least one European language in addition to English (mother tongue level) Preferably German, French, Spanish, or Italian is desirable. 

• Excellent verbal and written communication skills. 

Hiring process 
 
We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.  

Your Elekta contact 

 
For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar, [email protected] . 

We are an equal opportunity employer 

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates. 

About Elekta 

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.