Boutique Manager – F&B Emporia, Malmö
Chanel is currently looking for an enthusiastic and self-driven Boutique Manager to lead our energetic and passionate team towards achieving great results and creating consistent and memorable experiences with our clients.
As the Boutique Manager, you will be responsible for the day-to-day sales and operations of our F&B Boutique in Emporia, Malmö. You will have a significant focus on establishing a world-class service and selling culture, ensuring high standards of client experience. In addition to possessing strong management skills, you will be a pro-active and a proven leader who will inspire the team and clients on the shop floor.
This is a full-time, permanent position. You will be offered an inspiring work environment with opportunities for growth in a company with high ambitions and a bold vision.You will staff and direct our sell-out teams of Beauty Advisors. Based in Malmö, weekend work and unsociable hours will occur. Your directly manager will be the Retail Manager for Sweden to whom you will report on a timely and frequently basis.
Your key responsibilities
To succeed in this position, we expect that you balance well between operational tasks and people management. It comes natural to you to lead by example and to create a positive team collaboration. As a brand ambassador, you also understand how to develop business initiatives in line with the brand vision and strategy. You will, among other tasks, mainly be in charge of:
- Leading by example on the selling floor, demonstrating state of the art client engagement and selling techniques
- Driving and following up on performance indicators for each employee, providing regular feedback and follow up.
- Feedback on performance evaluation and appraisal
- Demonstrating excellent selling skills through implementation of storytelling as well as cross, link, and up-selling techniques.
- Performing gap analysis on performance and put in motion the necessary actions, in close collaboration with the Retail Learning & Development Trainer
- Achieving KPIs, such as Conversion Rate, Units per Transaction (UPT), Price per Unit (PPU) and Average Basket Size
- Implementing and ensuring respect of visual merchandising guidelines Adapts animations and events for local clientele within the guidelines of the brand strategy and retail plan
- Managing staff schedules, including day-to-day operational zoning
Your qualifications
- You have at least 2 years of documented experience in sales management
- You have min 5 years shop floor experience within the Beauty industry. It is an advantage if you are a qualified cosmetologist or makeup artist.
- As a people manager, you are engaging and communicative, performance minded and decisive strive for continuous improvement. You combine empathy, social mobility with a strong focus on achieving results.
- You are a self-driven, positive and independent person
- You are trustworthy with a high degree of integrity and ethics
- You are decisive and performance oriented
- You have a passion for client experience, luxury and beauty
- You speak Swedish and English, - good written and verbal communications skills
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.
At the end of 2019, CHANEL employed more than 28,000 people across the world.
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