Billing Support 3

Red Hat’s Order To Invoice Team is looking for a Level 3 Billing Support Specialist in the Raleigh, NC area. In this role, you will be managing all levels of order processing, including validations, triages, exceptions, and credits & amp; rebooks. As a Billing Support Specialist, you will need to have excellent communication skills through written and verbal channels with customers and internal stakeholders. You will report directly to the Manager of the Order To Invoice Team and work cross-functionally with the North America Accounting, Finance, Sales and Sales Operations, and Legal teams.

Responsibilities:
• Validate and book complex Channel partner and Direct customer orders.
• Process credit & rebooks for Direct customer orders.
• Terminate subscription contracts.
• Submit Direct customer invoices via customer portals or email.
• Process complex internal and external customer inquiries.
• Participate in UAT testing for system implementations.
• Collaborate closely with Sales, Sales Ops, and other Accounting groups in the running of the daily
operations and ensuring compliance with policies and controls.

Required Skills:
• 2+ years of Order Management experience.
• Experience with an Enterprise Resource Planning (ERP) application.
• Ability to work in a fast-paced, challenging environment under deadline pressures.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to influence decisions and drive change.
Desirable Skills:
• Experience with Oracle R12 and Salesforce is a plus.

The salary range for this position is $23.35 - $36.18. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.