Billing Specialist

An exciting opportunity exists to join the ProAssurance family of companies! Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with in-office, hybrid, and remote job opportunities in much of the contiguous United States.The Billing Specialist is responsible for coordinating the administrative functions of premium billing and collection. This includes monitoring and resolving account receivable issues on aging (or delinquent) accounts. This role requires excellent customer service.

Essential Duties and Responsibilities:

• 45% - Coordinates the billing and collection of premiums:
• Provides detailed research, analysis, and resolution to problem accounts, acts as billing liaison with agents, brokers, and insureds regarding sensitive billing matters.
• Completes daily, weekly monthly, and quarterly premium cash reconciliations; researches and analyzes premium billing issues.

• 35% - Performs daily policy transactions:
• Accurately enters client records in CIS to facilitate data integrity.
• Processes transactions in Oasis and eOasis including but not limited to accepting or declining tail, processing mid-term endorsements, and cancellation of policies within stated guidelines.

• 10% - Actively participates in the quality program by understanding customer needs and requirements to recommend improved processes and by providing excellent customer service.

Secondary Responsibilities:

• 5% - Proposes potential improvements to operational processes for better efficiency.
• 5% - Other duties as assigned by management.

Qualifications:

• High school diploma required; associate degree preferred.
• A minimum of one years’ experience in customer service or insurance-related position preferred.
• Effectively applies, interprets, and communicates mathematical information to internal and external customers.
• Strong critical thinking and time management skills.
• Dependable and detail oriented.
• Excellent organizational skills.
• Solid professional written and verbal communication skills.
• Working knowledge of Microsoft Office with proficiency in Outlook, Word, and Excel.
• Interpersonal skills with the ability to manage confidential information and situations with poise, tact, and diplomacy.

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) – an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one’s work style. 

The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Position Salary Range$19.05 - $31.43The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Build your career with us and enjoy access to a best-in-class benefits program.