Billing Specialist- Group Benefit Ops

Billing Specialist - OB09ON

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations: Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Aurora, IL, New York City, NY and Danbury, CT will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

The Group Benefits Premium Admin Teams handle the reconciliation and application of payments for customer’s Group Insurance benefits (Life, Disability and Statutory) for all business segments, National, Regional, Priority and Small business. Additionally, the Group Benefits Premium Admin Team’s environment is fast paced and changes daily. Our teams are part of a larger Group Benefits Team that includes List Bill, New Issue, Eligibility, STAT, Premium Audit, Commissions and Banking & Revenue. 

As a Premium Admin Analyst, you will work with internal and external customers in all aspects of accounts receivables, payment reconciliation, premium application, and month over month analysis. You will manage a book of business to ensure accuracy of premium paid, accounts receivable due and timeliness of premium receipt. In addition to the latter, you will also look for trending of billed amounts month over month to guarantee financial accuracy in accounts receivable balances.

RESPONSIBILITIES:

• Validate and review premium payments received daily to verify that the customer is paying the appropriate premium against expected premium and historical trends of payments received from the customer.

• Request payment support from the customer to reconcile payments within required turnaround times.

• Comparison of critical data elements to ensure that the data and premium received is within tolerance levels of the billed premium amount for the current month compared to prior month, and then month over month trending is within historical trends.

• Reconcile data elements to ensure accurate calculation of premium is being paid by the customer and balances with the payment received. 

• Any variances are researched and resolved with the customer and internal sources in a timely manner. 

• Any issues that cannot be resolved must be escalated to management in a timely manner.

• Manage, analyze, and translate customer provided information into data to be entered into our systems.

• Record and review premium data entered within our systems and apply the payment to accurately reflect and record our accounts receivable balances and funds in suspense within the timeframe allotted. 

• Review support provided by the customer for any member changes that need to be reflected on a future bill for the customer.

• Monitor and resolve aging accounts receivable balances and suspense balances on a daily, weekly, monthly basis to meet monthly metrics.

• Send and track manual notices to customers with aging accounts receivable balances as required.

• Contact and provide due date to customer to remit payment and supporting documentation.

• Process refunds back to customers within allotted timeframe.

• Validate that all group insurance products are being paid and reported by the customer.

• Recommend necessary action steps for delinquent accounts based on the customer’s circumstances.

• Review invoices generated after the reconciliation billing period to determine if other non-reconciled billing period generated invoices require changes to accurately reflect correct financial accounts receivable balances.

• Analyze validity of invoices after cancellation.

• Assist internal resources to validate and update rates and billing structure in our systems.

• Track account changes that impact the customer’s bill to ensure that they are done in a timely manner.

• Respond to customer internal/external requests within the allotted turnaround time (metrics).

• Provide paid vs billed summary statements to internal/external customers.

• Understand regulatory environment and rules related to collection of accounts receivable and processing of the payments.

QUALIFICATIONS:

• Excel knowledge including (@sum, adding cells, subtracting cells, pivots, vlookup, etc.) required

• Prior accounts receivable experience required

• Experience with accounts receivable and premium processing for group insurance products Life, AD&D, Disability, and Statutory benefits strongly preferred

• Experience in the Insurance/Finance Industry strongly preferred

• Strong customer service skills

• Ability to communicate effectively both written and verbal

• Accounting, Business, Finance or Math college degree

• The ability to problem solve, critically think, and analyze data

• Strong organizational skills, attention to detail and use of judgment to make informed decisions required.

• Ability to multi-task and manage time effectively including tracking and monitoring to meet deadlines.

• Easily adapts to change and able to question processes to find efficiencies.

• Work collaboratively with internal/external sources and across teams

• Self-starter and ability to remain focused and learn quickly.

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$47,200 - $70,800

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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