Billing Representative I

Job Title:

Billing Representative I

Department:

Finance

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position is responsible for a limited variety of administrative duties for functional groups involving compiling and arranging amounts owed from accessorial charges, processing and coding documents,  maintaining records and files, monitoring of detention events, and/or preparing invoices and record transactions. Routines are generally prescribed and supervision is readily available.

Job Description:

What is Detention without power? 

When our equipment is dropped at a receiver, the customer has a certain amount of free time to unload our equipment based on their contractual agreement.  When that free time expires, the detention period begins until the equipment is verified empty. 

What is the Detention w/o power specialist’s responsibilities? 

Monitoring their assigned customers through the queue and billing applicable detention events based on the customers required process. This could be through an excel document, special form, website entry etc. 

Verifying drop and empty dates through Orbcomm and Tracking.

Follow up with customers in a timely manner to gain approvals and bill.

What a day in DWOP looks like: 

Each billing specialist is assigned specific accounts they will work in a queue.  They will validate each loads drop and empty date through our trailer tracking system and follow the customers contract as to how many days they should be billed for trailer detention.  Each customer has a special process on how to notify and bill them.  This could be through a customer website, specialized customer form or an excel spreadsheet.  They will follow up via email within a suitable timeframe otherwise escalation to upper management and sales are required.

Key Responsibilities:

• Communicate with the internal and external stakeholders to collect documentation for invoicing, inputting, and processing transactions into billing systems
• Collaborate with internal stakeholders to address billing questions, escalate issues, & resolve basic problems
• Answer external customer billing questions and troubleshoot billing issues Understand contract implications and implement invoicing in compliance with customers' needs
• Prepare billing information and verify any changes to support an accurate and efficient billing process
• Distribute/Track outgoing correspondence to external customers for return compliance and authorization
• Understand and executive administrative procedures, policies, and practices

Qualifications:

Minimum Qualifications:

• 1 year or less experience in an administrative, business, or financial role.
• &/OR demonstrated ability of the following skills through education, certifications, or other experiences-
• Ability to act professionally.
• Ability to be both flexible and adaptable.
• Ability to communicate effectively in verbal & written settings.
• Ability to pay attention to detail.
• Ability to quickly learn a new software system.
• Ability to prioritize & organize tasks.
• Proficient computer skills.

What qualifications make a good Detention w/o power specialist?

• Strong computer skills with an emphasis on Excel. 
• Read and interpret contract requirements.
• Great organizational skills.
• Effective email communication. 
• Able to multitask.

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED, High School

Work Experience:

Accounting/Payroll, Business Administration, Clerical/Administrative, Finance

Job Opening ID:

00580162 Billing Representative I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.