Billing Manager

The Billing Manager at Protera Technologies plays a pivotal role in managing and streamlining all billing and account receivables operations. This position requires a thorough understanding of managed services-based and project-based billing structures to ensure accurate, descriptive, and timely delivered invoices for the company’s services. Collaborating closely with the company’s sales, legal, technical, and accounting teams, the Billing Manager will align billing processes with service delivery objectives, enhancing client satisfaction and operational efficiency.

Key Responsibilities

• Billing Operations:
• Oversee the preparation and accuracy of invoices for the company’s services.
• Implement and maintain billing practices that are aligned with client contracts.
• Address and resolve billing discrepancies, ensuring a seamless client experience.
• Team Leadership:
• Set clear objectives, track progress, and provide actionable feedback to team members.
• Process Optimization:
• Design and implement streamlined billing processes.
• Identify opportunities to automate billing workflows and improve data accuracy, leveraging Protera’s accounting, sales, and service applications.
• Client Collaboration and Support:
• Act as the point of escalation for client billing inquiries, ensuring prompt and professional resolution.
• Partner with the client success and technical teams to align invoicing with project milestones and deliverables.
• Compliance and Reporting:
• Ensure billing practices adhere to industry standards, client contracts, and regulatory compliance (e.g., ASC 606).
• Generate and present reports on key billing metrics, trends, and team performance to leadership.
• Cross-Departmental Collaboration:
• Collaborate with the company’s sales, legal, and technical operations teams to validate billing data and improve contract-to-invoice accuracy.
• Work with the company’s automation team to integrate and leverage the company’s accounting , sales, and service applications.

Skills & Qualifications

• Education: Bachelor’s degree in accounting, Finance, Business Administration, or a related field. Advanced degrees or certifications (e.g., CPA, MBA) are a plus.
• Experience:
• 5+ years of experience in billing or accounts receivable, preferably in the IT managed services industry.
• 2+ years in a supervisory or managerial role.
• Skills:
• Proficiency in accounting systems, such as Sage Intacct or comparable, and billing best practices used by IT managed services companies.
• Strong understanding of revenue recognition principles, including ASC 606.
• Advanced Excel skills and familiarity with financial analysis tools.
• Exceptional problem-solving, organizational, and analytical abilities.
• Ability to interpret and execute the billing requirements in clients’ contracts.

Key Competencies

• Leadership and Team Management
• Technical and Financial Acumen
• Customer Service Excellence
• Process Optimization and Innovation
• Attention to Detail