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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written.
These roles are 100% onsite in our Customer Service Center.
What you’ll do
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Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution
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Conducts video sessions where required for Equifax applications and services
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Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence
What experience you need
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High School diploma or GED
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Well versed in client communications verbally and written
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Ability to read, write and speak fluently in Spanish and English
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6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method
What could set you apart
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Working knowledge of Google email, drive and chat
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Knowledge of Sales Force, creating, documenting and closing cases and tasks
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Familiarity with live calls, chats and video sessions in a fast paced environment
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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-St. Louis-Rider Trail
Function:
Function - Fulfillment / Operations
Schedule:
Full time
Top Skills
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
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