Bilingual Customer Representative

ONLY FOR APPLICANTS IN ARGENTINA OR URUGUAY

In RyzLabs we are looking for a Bilingual Customer Representative to join one of our client's team!

In this role, you’ll work closely with homeowners, delivering exceptional service and ensuring that all aspects of their experience with us run smoothly. You’ll coordinate house visits, negotiate prices, and create budgets to fit each client’s needs. This role is perfect for someone who is detail-oriented, warm, and can provide a high level of client support in both English and Spanish.

Key Responsibilities

• Client Interaction: Serve as the main point of contact for homeowners, providing friendly, reliable support and addressing any inquiries with a warm and helpful approach.
• Service Coordination: Organize and schedule visits to client properties, ensuring smooth logistics and clear communication with all parties involved.
• Negotiation & Budgeting: Negotiate pricing with vendors and create budgets that meet both client needs and project goals.
• Attention to Detail: Manage client records, schedules, and budgets meticulously, ensuring accuracy in every detail.
• Problem-Solving: Handle any issues or last-minute adjustments with a calm and proactive mindset to maintain a seamless experience for our clients.

Qualifications

• Bilingual proficiency in English and Spanish
• Strong communication and interpersonal skills
• Experience in operations, customer service, or similar roles
• Excellent organizational skills and a keen attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines
• Ability to work Pacific Time Zone (Required)

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed throughout the US and Latam. They use the latest cutting edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries,planning to build a large number of startups in the upcoming years.

At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.

Customer First Mentality - every decision we make should be made through the lens of the customer

Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated

Ownership - step up if you see an opportunity to help, even if not your core responsibility

Humility and Respect - be willing to learn, be vulnerable, and treat everyone that interacts with RYZ with respect

Frugality - being frugal and cost conscious helps us do more with less

Deliver Impact - get things done in the most efficient way

Raise our Standards - always be looking to improve our processes, our team, our expectations. Status quo is not good enough and never should be