Bilingual Customer Support Specialist (ENG + SPA) - Remote

Posted 16 Hours Ago
Be an Early Applicant
Hiring Remotely in Tijuana, Baja California
Remote
Junior
Software
The Role
Provide top-notch customer support to English and Spanish-speaking clients. Assist customers in navigating logistics and ensure compliance with transportation regulations. Identify issues and provide solutions quickly, aiming for high customer satisfaction.
Summary Generated by Built In

Company Description

HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commerical fleets.

Learn more https://hos247.com/

Job Description

This is a full-time virtual (work-from-home) Customer Support contractor position in Mexico. You will be working with English-speaking and Spanish-speaking customers in the USA and Canada. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.

Qualifications

You must be fluent in both English and Spanish, tech-savvy, and have at least 1 year of experience in customer support or sales roles serving English-speaking cusotmers. Familiarity with Zendesk Support is a plus. The previous residence in the US is a big plus. Must be able to pass a background check. 

The Company
Mill Valley, California
23 Employees
On-site Workplace

What We Do

Specializing in Electronic Logging Devices (ELD), fleet management, and fleet tracking solutions, HOS247 stands as a premier service provider for the transportation industry. Our suite of comprehensive and user-friendly products, including an intuitive electronic logbook and efficient fleet management software, is expertly designed to empower trucking businesses to excel in a highly competitive landscape.

Our top-tier, multilingual support team, accessible seven days a week, embodies our commitment to accessibility, efficiency, and expert knowledge. This dedicated team ensures our customers receive the necessary support precisely when they need it.

Adherence to the highest standards of quality and compliance is a cornerstone of our operations. Our ELD solution has passed rigorous testing to meet the stringent requirements not only of the FMCSA but also Transport Canada.

Choose HOS247 and experience superior support, user-friendly technology, and industry-leading expertise. Discover more about our robust ELD, fleet management, and fleet tracking solutions by visiting our website at www.hos247.com, or connect with us here on LinkedIn

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