Bilingual Customer Experience Representative

At TTi, people come for the opportunity and stay for the culture!

Job Description Summary

Position: Bilingual Customer Experience Rep
Location: North York
Department: Customer Service
Reports To: Customer Experience Team Lead
Level: L1

Job Description:

This is where culture meets opportunity. TTI is a world-class leader in the design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee®, RYOBI®, and Hoover®.

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do:

• Provide support and build solid relationships with our customers and sales team

• Perform accurate on-time order entry with 24 hours turnaround time

• Own your order. Make sure it is precise in terms of products and prices.

• Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.

• Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information

• Collaborate on cross functional tasks whenever required

Who You Are:

• A strong and effective communicator both verbal and written in English and French.

• A results-oriented individual who delivers on business objectives

• Possess a team first attitude

• Someone with a passion for delighting the customer and delivering on service

• Detail oriented and have a sense of urgency

• Eager to give and receive feedback

What You Will Bring:

• Minimum 1 years of experience in a Customer Service role

• Undergraduate degree or college diploma

• Good working knowledge and proficient in Microsoft Office

• Experience with Microsoft AX Dynamics and Oracle are an asset

What You Will Get:

• Competitive Base Salary and Bonus Structure

• Health Benefits Coverage, including Vision Care, Dental Care, Wellness Programs, and more.

• Registered Retirement Savings Plan with Employer Matching Contributions

About TTI Canada 
Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth. We are fast paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you! TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible. 

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.