Bilingual Consumer Support Representative

Job Description:

Bilingual Consumer Support Rep – Apopka, NC

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Consumer Support Representative to join our Apopka, NC team. You will be responsible for providing world class technical and customer service for residential customers in a productive and motivating work environment and addressing any issues/disputes from our residential customers. This is a great opportunity to be involved with technical support, claims, warranty, service, and product management. Interested candidates, who meet the requirements below, are encouraged to apply today!

You will:

• Provide quality technical and customer service by phone, email, social media support in a timely fashion.
• Record details of customer contacts and actions taken
• Actively listening and provide high quality communication and professionalism to customers and other stakeholders with empathy.
• The ability to communicate technical concepts in understandable to homeowner’s terms.
• Strive for 1 call resolution, when possible, otherwise directing to the appropriate internal department to assist customer in best manner as quickly as possible
• Handle any situation with diplomacy, compassion, and courteousness
• Acquire detailed product and process knowledge
• Take initiative to seek answers and raise concerns, work quickly, effectively and professionally, even under stress
• Carryout management directives in accordance with Pentair win right values
• Other tasks & responsibilities as assigned.

Key Qualifications: 

• Have earned a High School Diploma or equivalent
• Have at least 2-3 years of professional experience in a customer service, technical support role with preferred contact with homeowners.
• Be able to work independently and have sound judgement and problem-solving abilities
• Contribute to an environment that encourages teamwork and cohesiveness
• Display a strong attention to detail, outstanding resourcefulness and flexibility
• Clearly express oneself orally and in writing.
• Be familiar with Salesforce or similar CRM systems, Microsoft Word, Excel and Outlook

We like, but don’t require:

· Pool Industry experience
 

LANGUAGE SKILLS

· Able to communicate effectively English & Spanish Languages.

Compensation:

For this full-time position working at this location, the anticipated hourly base pay rate is $22.00 hr. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.

Hours: This position is Hybrid from 10:00 a.m. to 7:00 p.m. (EST)

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.