You'll be able to:
Business as Usual
- Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows
- Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams
- Perform adhoc data analyses and provide technical support as necessary
Continuous Improvement
- Aim to learn the business context of dashboards to better understand customers' needs and troubleshoot issues
- Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.)
- Identify ways to improve our support processes and existing products
- Adapt to evolving best practices and implement dashboard design standards
- Stay up-to-date on latest technology trends within the BI industry and MassMutual
- Summarize software update changes and proactively identify potential impacts to current products
Teaming
- Be a thought partner to other Financial Visual Analytics team members for the design, management, and documentation of solutions for new reports and dashboards
- Contribute to the team's inclusive team environment that emphasizes open communication, knowledge sharing, and timely solution delivery
- Contribute to a team of technically minded individuals working to establish business analytics best practices that drive improved efficiency and decision making across the organization
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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