About Role
Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.
Responsibilities
Sales
- Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
- Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
- Manage and motivate the team to consistently achieve or exceed sales targets
- Strategize sales tactics with the sales team to increase closing rate
- Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
- Lead client development strategies to cultivate new clients
- Drive business through key product pillars and KPIs
Service
- Execute in all things with a client-centric approach
- Lead, model and coach based on client feedback and elevate the Ring Concierge experience
- Provide management presence in the showroom, coaching the team and ensuring the highest standards of client experience are being delivered at all times
- Optimize hospitality to create unique experiences
- Take action on client feedback to improve customer service
- In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner
Talent
- Attract, hire, and retain top talent to cultivate a climate of high performance
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
- Utilize training and development opportunities to effectively support growth and development to drive performance
Operations
- Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
- Ensure exceptional operational support to drive sales and service
- Manage efficient back of house and ensure consistency with established operational procedures
- Identify and execute efficiencies and best practices
- Ensure compliance with all internal control procedures
- Act as liaison between sourcing, production team and sales team as well as to other departments within the company
About You
- Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
- Deep knowledge of diamonds, including quality assessment, grading, and industry standards
- Passion for luxury products, fashion trends, and a keen eye for design aesthetics
- Strong analytical skills to interpret sales data and make data-driven decisions
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
Requirements
- Bachelor's degree in business, marketing, or a related field (preferred)
- Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus
- Proven experience in luxury sales, preferably in the diamond or high-end jewelry industry
- Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
- Proficiency in CRM software or other sales tools
Details - NYC
- Full-time role located in midtown NYC
- Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours.
- 401k with employer match program
- We offer generous employee discounts on our fine jewelry
- Paid time off, including an extra allowance of 3 days annually for religious observances
- The salary for this position is $120,000-140,000, commensurate with experience
- Discretionary bonus linked to overall sales team performance
What We Do
Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection. With multiple brick-and-mortar retail locations in NYC, the brand is continuing its explosive growth with more retail locations planned for 2023.
