Bench Tech I

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Bench Technician performs in-house servicing/repair, and light warehouse duties. Performs maintenance and testing of repaired products. Communicate with Field Technicians for details helpful to failure diagnostics or repair. Responsible for sending parts and supplies within the state. The Bench Technician will also perform all Field Technician duties by traveling locally to multiple sites to address their Lottery machine service break-fix, installation and preventative maintenance needs.

Requirements

• Provide excellent customer service
• An understanding of basic computer software and hardware
• Excellent interpersonal, verbal, and written communications skills, with technical and customer satisfaction skills
• Promptly respond to customer/management requests
• Proven self-starter with motivation and ability to learn new technologies
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
• Problem solving skills
• Ability to prepare and analyze reports to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• Pass background check and drug test

Benefits

• Competitive salary plus company matched 401K plan
• Fun, flexible, and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day-care
• Convenient direct deposit for paychecks
• 10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance
• Company paid uniforms and shoes
• Company vehicle and mobile phone is provided

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated lottery businesses.   As a result, certain SG employees may, among other things, be required to undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.