Back Office Remediation Transactions Manager I

Job Description
Join our Back Office Remediation Team and excel your career as a people manager. As a Transactions Manager in Transaction Operations, you will lead a team within the check processing operations, managing complex multi-shift operations. You will influence the strategic direction of the business and ensure best-in-class delivery for our clients. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.
Job Responsibilities:

• Build and manage a large-scale, complex, multi-shift keying operation with up to 25 employees and contractors, including training, task allocation, setting deadlines, and managing performance.
• Establish daily production goals based on productivity targets, budget, and resources. Monitor team output and manage personnel to ensure all throughput goals are achieved.
• Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
• Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
• Communicate effectively with the team, both verbally and in writing; provide strategic firm-wide communications down to individual information, simplifying complex information and tailoring messages based on the audience.
• Track team performance and implement action plans to manage improved performance and high quality.
• Demonstrates strong problem-solving, decision-making, and analytical skills, with a focus on effective time management and adherence to principles and values.
• Excel in collaboration and teamwork, actively participating in calibrations for consistent feedback, and taking self-ownership and accountability to drive initiatives like data analysis.
• Focus on understanding business metrics, performing root cause analysis, and identifying opportunities to improve customer service, efficiencies, and quality standards while ensuring adherence to schedules and risk control parameters.
• Collaborate with division leaders, stakeholders, and support teams to drive performance management initiatives, track metrics, resolve system issues, and create a high-energy, transparent, and trust-building environment.

Required Qualifications, Skills, and Capabilities:

• Minimum 3 years' management/leadership experience.
• Display core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.
• Flexibility, as there may be times when handling cases as per business needs is required.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.