Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
DOES:
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Lead a team who should be comfortable and skilled in negative scenario assessment that will aid the readiness launch of any product or enhancements.
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Product readiness checks thoroughly with the team to ensure acceptance of processes and handling.
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Process gap analysis, determination and mapping is an output of the team lead by this head.
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Focuses on launching & operationalizing processes for scale; leading internal and external customers through change management.
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Ensures that product launched remains compliant with policies and regulations by constantly conducting market scans.
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In collaboration with the Product Integration and Change Manager,, tracks the whole Project and ensures completeness of inputs.
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Ensure milestones are met or escalated as necessary.
DELIVERS:
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Regularly prepares summary of products’ performance and informs management of focus areas, dependencies, help needed, etc.
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Clear tracker on customer issues and sentiments with action plans and timelines.
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Conduct business funnel reviews and drill downs to understand product & operational stability or efficiency.
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Heatmap on product and process gaps to guide priority builds and documentation.
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Process and policies are documented based on insights and customer feedback (internal or external).
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Change Management Plans are in place for every launch
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Proper cascade and training plans are aligned with customer support & governance
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Project Tracker that is updated and accurate
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Product Readiness confirmation and acceptance of cross-functional teams – L2 Support, CXM, etc.
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Negative scenario mapping and handling all in place before any launch.
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Improved NPS and CSAT, Growth in Revenues & Adoption.
DISPLAYS:
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Strong understanding of the banking industry with payments systems, processes, policies and regulations is preferred.
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Background in Product & Project Management is preferred.
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Must be strong in process analysis.
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Familiarity with Agile Method is a must.
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Strong negotiation, cross-functional management, analytical and presentation skills.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Top Skills
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans.
Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
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