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We're committed to bringing passion and customer focus to the business.
Senior Engineer_Data Engineer_7
[Location; City, Country]
Job Description:
Role Details
1. Team Leadership:
o Knowledge of ITIL processes and incident management frameworks.
o Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.
o Provide technical guidance to resolve complex issues and optimize workflows.
o Assign tasks, track progress, and ensure SLA compliance for support tickets.
2. Technical Oversight:
o Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
o Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
o Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
3. Incident Management and Escalation:
o Serve as the escalation point for critical incidents and production issues.
o Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
o Drive effective communication with stakeholders on incident status and resolution timelines.
4. Process Optimization and Automation:
o Identify and implement improvements in support processes to enhance efficiency and reliability.
o Leverage automation tools to reduce manual intervention and streamline operations.
5. Collaboration and Stakeholder Management:
o Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.
o Provide regular updates and reports to leadership and stakeholders on support performance metrics.
6. Documentation and Knowledge Sharing:
o Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
o Conduct training sessions and knowledge-sharing workshops for the support team.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Top Skills
What We Do
Fractal is one of the most prominent players in the Artificial Intelligence space. Fractal's mission is to power every human decision in the enterprise and brings AI, engineering, and design to help the world's most admired Fortune 500® companies.
Fractal's products include Qure.ai to assist radiologists in making better diagnostic decisions, Crux Intelligence to assists CEOs, and senior executives make better tactical and strategic decisions, Theremin.ai to improve investment decisions, and Eugenie.ai to find anomalies in high-velocity data & Samya.ai to drive next-generation Enterprise Revenue Growth Management.
Fractal has more than 3,000 employees across 16 global locations, including the United States, UK, Ukraine, India, Singapore, and Australia. Fractal has consistently been rated as India's best companies to work for, by The Great Place to Work® Institute, featured as a leader in Customer Analytics Service Providers Wave™ 2021, Computer Vision Consultancies Wave™ 2020 & Specialized Insights Service Providers Wave™ 2020 by Forrester Research, and recognized as an "Honorable Vendor" in 2021 Magic Quadrant™ for data & analytics by Gartner.
