AVP, Payments Product Management

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

AVP, Payments Product Management

ACCOUNTABILITY STATEMENT
The Assistant Vice President of Payment Product Management plays a crucial role in managing and developing payment-related products and services within the organization. This role involves strategic planning, product development, market analysis, and collaboration with various departments to ensure the success and growth of payment products. Products include ATM, ACH, Credit, Debit, Alternate Payments, and Loyalty.

ESSENTIAL JOB FUNCTIONS

• Leads the product vision and strategy for VyStar’s ATM, ACH, credit, debit, alternate payments and rewards portfolios including Product Roadmap development and ongoing management of the portfolio. Reprioritizes based on shifts in the industry and/or credit union strategy.

• Leads the product vision and strategy for VyStar’s ATM, ACH, credit, debit, and rewards portfolios including Product Roadmap development and ongoing management of the portfolio. Reprioritizes based on shifts in the industry and/or credit union strategy.

• Responsible for all new product and services business cases to determine ROI and key success factors and presenting to executive committees for approval.

• Attends industry leading conferences on Payments and participates in thought leadership speaking engagements in both written and verbal form. 

• Responsible for staying updated on relevant payment regulations and ensure that the organization's payment products are in compliance with all applicable laws and regulations.

• Leads formal recommendations to Senior Management, Board of Directors, and ALCO Committee for new products and services, price/rate changes, etc. Implements changes accordingly. Oversee the entire product lifecycle, including pricing strategies, feature enhancements, and ongoing product optimization.

• Leads the execution of new products and enhancements, collaborating with and coordinating the activity of marketing, operations, production, IT, Risk Management and other staff to ensure successful, timely and efficient creation and delivery of ATM, ACH, card and loyalty products and services.
• Develop and manage budgets related to payment product development, marketing, and or Vendor and Partner Management
• Collaborate with various departments, such as marketing, sales, finance, and technology, to ensure successful product launches, sales, and member support.

• Leads merger and acquisition activity related to ATM, ACH, cards and loyalty, including contract negotiations, determining product gaps/alignment/strategy, and onboarding new members onto ATM, ACH, card and loyalty products as seamlessly as possible.
• Partners with VyStar’s fraud team to implement effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and member experience at application, point of sale and within member contact points. 
• Manages relationships with third-party vendors, payment processors, and strategic partners to enhance product offerings and capabilities. Leads negotiations of multi-million- dollar key vendor contracts.

• Leads and/or performs data analysis by mining information from various data sources and constructing data into meaningful, actionable information to assist business units in meeting strategic objectives. Identifies areas of opportunity through analysis of key performance metrics/indicators for portfolios.
• Serves as a core team participant for projects and implementations related to ATM, ACH, cards and loyalty. Partners with project management office in the creation of business requirements, functional design documents, and test plans.  Performs end-user testing. Partners with Information Systems to resolve product defects.
• Gathers data needed to plan and execute promotional campaigns and provides post-campaign results. Monitor key performance indicators (KPIs) to evaluate the success of payment products and make data-driven decisions for improvements.
• Leads product growth discussions and financial input into AOP.
• Performs other duties as assigned.

Demonstrates each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job

• Focus:  your full attention by carefully listening to and observing your client or member.
• Connect:  consistently be friendly and approachable.  Demonstrate you care.
• Understand:  listen empathetically and ask questions.  (70%/30%).
• Counsel:  recommend solutions based on your client’s or member’s needs and objectives.
• Advance:  ensure that member’s expectations were exceeded.
• Verify:  necessary follow-up actions were completed.

JOB QUALIFICATIONS

Education

Bachelor's degree in finance, business administration, product marketing or a related field. An MBA or other relevant advanced degree is preferred.

Experience

• 8 years’ experience in the Financial Industry or equivalent
• Strong understanding of payment systems, methods, and trends, as well as knowledge of relevant regulations and compliance requirements.
• Several years of experience in payments products or marketing within the financial industry, with progressive levels of responsibility.
• Experience in managing payment service providers, vendors, and third-party relationships.

Knowledge, Skills, and Abilities

• In depth knowledge in ATM, ACH, credit, debit, and loyalty programs.
• The payment industry is dynamic; the AVP should be adaptable and able to respond to changing market conditions.
• Demonstrated ability to develop and implement strategic business plans and create effective strategies for meeting targeted objectives.
• Must have very strong analytical and problem-solving skills, including cost/profit management expertise.
• Highly developed written and verbal communication skills, including the ability to build rapport and professionally interact at all levels within the organization, able to constructively challenge and convey appropriate laws, rules and regulatory boundaries.
• Familiarity with agile approach and project management.
• Ability to lead multiple projects, work in fast-paced environment and meet deadlines.
• Extensive knowledge in Regulation CC, Regulation E, Regulation Z and Brand rules.
• Able leader who can lead by example, keeps team motivated to work toward continuous improvement and to achieve team goals.
• Creative, logical & strategic thinker with very strong analytical skills.
• Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of company personnel and vendors/partners.
• Knowledge of database, data analysis and statistical tools. Experience with data base querying preferred (SQL).
• Maintains professional composure, objectivity and fairness when dealing with conflict or sensitive matters.
• Ability to travel as needed to successfully perform position responsibilities.

Computer Skills

Proficient in Microsoft applications especially Microsoft Project, PowerPoint, Word, Excel, Visio, Access, is preferred.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment.  The position description is intended to be an accurate account of the essential functions.  The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening.  Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources