AVP, Operations Officer (Deliveries)

Winner of Built In's 2025 Best Places to Work in Chicago & Midsize Companies to Work For in Chicago
About ABN AMRO Clearing USA LLC:
ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.
The core service offering consists of clearing, execution, stock borrowing and lending, settlement. AAC-USA has a Global Reach through direct and indirect clearing memberships to over 90 of the world's leading exchanges. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures, and options. ABN AMRO Clearing USA LLC-Member FINRA, NFA, FIA and SIPC.
Job Overview:
The Operations Officer (Deliveries) is responsible for managing operational and administrative processes related to Futures Delivery events. This includes overseeing the processing of futures contracts, ensuring the accuracy of physical delivery events upon expiry, and monitoring client positions across multiple markets. The role requires identifying and managing operational risks, enhancing service quality, and implementing solutions to streamline the clearing process.
Job Responsibilities:

• Attention to Detail: Review client instructions, amendments, allocations, and corrections across the entire lifecycle of futures transactions with high attention to detail to ensure compliance and accuracy.
• Client Position Monitoring: Review and monitor customer and firm positions to ensure they align with delivery procedures, and identify any discrepancies or potential risks.
• Position Limits & Compliance: Manage and monitor position limits, ensuring compliance with regulatory requirements, confirming positions, and meeting reporting obligations on all relevant accounts.
• Physical Delivery Monitoring: Track client positions for physical deliverables on expiring contracts, ensuring timely and accurate delivery.
• Deadline Management: Adapt to changing demands and challenges while maintaining focus on meeting critical deadlines and operational targets.
• Risk Management: Identify areas for operational improvement to reduce risk, particularly around the accuracy and timely execution of delivery processes.
• Process Improvement: Continuously identify and recommend process enhancements to increase efficiency and mitigate risk. Collaborate with cross-functional teams to implement solutions.
• Knowledge Sharing: Write clear and concise work instructions and process documentation to facilitate knowledge transfer and ensure consistent practices across teams.

Basic Qualifications:

• Education: Bachelor's degree in finance, economics, or a related field.
• Experience: Minimum of three years' experience in futures clearing, with a solid understanding of futures delivery processes and clearing operations.
• Product Knowledge: Strong confidence in knowledge of futures products, market mechanics, and settlement procedures.
• Deadline-Oriented: Demonstrated ability to work effectively within tight deadlines, managing multiple priorities in a fast-paced environment.
• Self-Starter: Proactive, with a strong desire to identify inefficiencies and drive improvements within operational processes.
• Process Improvement Focused: Intellectual curiosity with the ability to identify and execute process improvements that enhance efficiency, revenue generation, and risk mitigation.
• Customer Service: Exceptional customer service, communication, and organizational skills, with a proven ability to manage complex client relationships.
• Team Collaboration: Ability to work in a team environment while leading by example, sharing knowledge, and driving performance.
• Attention to Detail: High emphasis on accuracy and precision in all aspects of daily operations.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with advanced Excel skills for data analysis and reporting.

Preferred Qualifications:

• Exchange Systems Experience: Familiarity with Exchange systems such as CME Portal, OCC Portal, ICE Portal, and other relevant platforms.
• Regulatory Knowledge: In-depth understanding of exchange rules and regulations, particularly around futures and physical delivery.
• Analytical & Reconciliation Skills: Strong problem-solving abilities with superior analytical, reconciliation, and issue resolution skills.
• Process Automation: Ability to identify inefficiencies in current processes and drive improvements through automation tools and techniques.
• Risk Mitigation: Experience in identifying risks within operational processes and implementing solutions to reduce exposure.
• Cross-Functional Teamwork: Ability to collaborate effectively with teams across different time zones and regions, ensuring alignment on project goals and deliverables.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to convey complex information clearly to both internal and external stakeholders.
• Technical Tools Experience: Familiarity with research and monitoring tools such as SQL databases, JIRA, and other project management or process tracking tools.
• Professional Certifications: Certifications in relevant tools or methodologies, such as SQL, JIRA Project Management, or similar certifications, are preferred.

Annual base salary, not including discretionary bonus eligibility: $88,000-$138,000
Perks and Benefits:
As a global leader in financial services, we rely on our employees to deliver their best work for our clients. We invest in our employees by offering a host of benefits and perks.

• Flexible hybrid work schedules (generally a minimum of three days per week onsite) with a one-time stipend to help improve hybrid working capabilities
• Generous paid time off, sick days, market-based holiday schedule, sabbatical leave, parental/bonding leave plan and volunteer day off
• Competitive health benefit offerings, including choice of medical plans through BCBS-IL, dental plan, vision and flexible spending accounts
• Complimentary annual membership to One Medical, a dedicated EAP and a benefits concierge service
• Employer paid benefits such as term life, AD&D and disability insurance
• Robust 401(k) Plan with a generous match and vesting schedule
• Annual learning stipend and tuition assistance program to help employees pursue additional education
• Company-issued laptops and role dependent mobile stipend
• Corporate Divvy memberships and pre-tax commuter benefits
• Monthly wellness subsidy available to be used towards wellness and fitness activities
• Regular, open communication including monthly Town Hall meetings with the Management Team
• A matrixed, culture-based organization with collaborative teams that promote diversity, equity and inclusion
• Free coffee & tea, fresh fruit and snacks, "bagel Wednesday" and monthly treats to celebrate workiversaries and birthdays
• Employee-led committees to bring awareness and inclusive activities to our employees
• Modern open office with a large kitchen/meeting gathering area - including foosball and ping pong tables
• Private, well-equipped Mother's room
• Office is conveniently located in the Chicago Loop Financial District - close to CTA and Metra
• Well-maintained building (an architectural "masterpiece") and a part of Chicago history - with a robust business center, gym, restaurants, café, game room and a shared rooftop terrace with green space

This information is intended as a summary of potential benefits only. Eligibility for the plans and programs listed here depends on the nature of employment, length of service and other factors. Actual coverage is governed by supporting summary plan descriptions and related policies.
ABN AMRO Clearing USA (AAC-USA) is proud to be an equal opportunity employer. AAC-USA celebrates diversity and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, status as a victim of domestic violence, sex offenses or stalking, genetic predisposition or carrier status, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We cultivate a culture of inclusion for all employees that respects individual strengths, views and experiences. We believe that our differences enable us to be a better and stronger team - one that makes better decisions and delivers better business results. AAC-USA participates in the E-Verify program in the US.
Notice and Disclaimer to External Recruitment Agencies
External recruitment agencies must have a signed agreement with ABN AMRO Clearing USA, LLC ("AAC-USA") prior to submitting a resume to fill a vacancy. In addition, a recruitment agency may only submit a resume when invited in writing by an AAC-USA Talent Acquisition Specialist to join the search to fill a specific vacancy. Any resume or other candidate information sent to AAC-USA not in accordance with the foregoing procedure will be considered exclusive property of AAC-USA, with respect to which no placement fee will be due, owing or paid to the sender.