AVP - Claims Solutions

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

Essential Functions:

• Sets policies and annual performance goals for EMC Claims Solutions through the development and maintenance of quality assurance and cost management guidelines, as well as growth and earnings retention plans

• Develops and fosters the annual business strategy for Claims Solutions

• Designs management controls and tracking tools to ensure that performance standards are optimized, and resources are maximized

• Oversees development and preparation of budget, financial, statistical, and management reports

• Prepares and delivers an executive summary and financial statement package to the Board of Managers annually

• Reviews and maintains compliance with regulatory entities and company policy

• Serves as primary interface with EMC business consultants, such as Legal, Accounting, Executive, Risk Improvement, etc., as well as clients and vendors

• Engages clients on a regular basis to ensure the understanding of business goals and satisfaction with service levels and results and resolves issues as needed

• Develops metrics and solutions and consistently evaluates and monitors opportunities for improvement

• Establishes and develops relationships with current and potential clients to provide opportunity for growth

• Serves as the public representative of Claims Solutions Services to present potential services and offerings to customers to grow our client base.  Develops proposals and marketing materials for sales pitches

• Develops and markets new products and services for clients. Negotiates pricing and performance initiatives with vendors and suppliers

• Analyzes potential solutions or process improvements to services for potential use and adaptation at EMC Claims Solutions

• Analyzes loss data and client business needs and creates new business proposals

• Develops, negotiates, and executes renewal terms and new business contracts

• Establishes credibility in the business community and proactively seeks out new clients

• Supports Regional Office Operations by collaborating with underwriting and marketing in the acquisition and onboarding of new accounts, providing ongoing support with claims/risk management services and client management and develops and executes customer focused programs to reduce office operating expenses and loss ratios

• Leadership Develops and implements a talent strategy across the portfolio of functions to achieve goals

• Effectively develops and grows internal talent – a priority in EMC’s culture

• Successfully attracts great new talent where needed to fill gaps in expertise or raise the bar of performance

• Advances EMC’s diversity, equity and inclusion goals

• Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes

• Fosters an environment of collaboration within the team and with other teams and profit centers

• Functions as trusted partner to entire C-level leadership team

• Provides experienced oversight and guidance on setting priorities, overseeing execution, and responding to results

Education and Experience:

• Bachelor’s degree, preferably in a business-related field, or equivalent relevant experience

• Ten years of leadership experience in claims

• Experience managing and leading a profit center or business unit

• Insurance designations, such as AIC, CPCU, ARM preferred  

Knowledge Skills and Abilities:

• Excellent knowledge of the theory and practice of the claim function along with strong analytical abilities

• Thorough knowledge of the industry and market conditions

• Superior leadership and interpersonal skills with the ability to manage, direct, lead and coordinate others

• Strong organizational and analytical abilities

• Exceptional communication skills

• Excellent knowledge of computerized claim systems

• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving 

The hiring salary range for this position will vary based on geographic location, falling within $138,330-$218,599 range. A hiring range represents a subset of the full salary range.  The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. 

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.