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Job Description:
Job Summary
This position focuses on problem resolution by interfacing and communicating with internal and external customers. He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions. This position performs under broad guidelines.
Responsibilities:
- Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
- Develops, implements, assigns, and monitors action plans to ensure account problem resolution.
- Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
- Identifies individual associate training needs.
- Audits work performed by associates for accuracy and completeness.
- Responds to customer inquiries as needed.
- Communicates with internal and external customers concerning domestic and international complex issues.
- Participates in projects as directed by management.
Qualifications:
- Proficient in Microsoft Office products, especially Excel
- Strong organizational, time management, analytical, and problem solving skills
- Excellent written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Experience with detailed research and analysis of a complex nature where established procedures may not exist
- Prior billing experience - Preferred
- Knowledge of multiple products, services, and business units - Preferred
- Bachelor's Degree in Business related field - Preferred
Employee Type:
Permanent
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