Automation Supporter

Are you passionate about providing technical support and troubleshooting for hardware and software systems? Do you have a degree in IT, OT, Automation, Technology, Process Engineering, or a similar field? If so, we have an exciting opportunity for you to join our team as an IT/OT Support professional. Read on and apply today for a life-changing career.
The position
As an IT/OT Support professional at Novo Nordisk, you will:

• Provide day-to-day technical support to employees for a range of hardware and software related systems.
• Respond to and diagnose problems through discussions with users, including troubleshooting, fault rectification, and problem escalation.
• Deliver effective and timely resolution of users' problems, queries, or complaints.
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.

Every seventh week, you will be expected to be standby, in case of any emergency in the production, outside of normal working hours.
Qualifications
To be successful in this role, we are looking for a candidate with the following qualifications:

• A degree at a minimum Bachelor-level within IT, OT, Automation, Technology, Process Engineering, or similar, or more than 2 years of experience within IT/OT support.
• Knowledge about Siemens PLCs, IT infrastructure, SCADA (iFIX), and servers in a Windows domain environment is an advantage.
• Familiarity with GMP rules with a focus on IT compliance, as well as understanding of documentation, configuration management, and IT systems qualification is considered an added advantage.
• Fluent in Danish (both written and spoken) and proficiency in English.

About the Department
We are a young team of supporters, which means that the pace of our department can be hectic from time to time. We provide support to the packing plant in both Gentofte and Kirke Værløse, and therefore it is expected that you work on site in Kirke Værløse everyday.
You will be part of an office with 4 other supporters, 2 project managers and 2 quality managers. Your group will be responsible for first line support for the packaging lines at the factory. We can always get backup and help from the other groups in the office, if problems we are not able to solve ourselves should arise.
Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.
Contact
For further information, please contact IT Manager, Eske Manfeldt-Kongstad, on [email protected] , or +45 3448 7378 or get to know us better by visiting www.novonordisk.com/careers.
Deadline
15 October, 2024. However, 2we are reviewing the applicantscandidates on an ongoing basis.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.