ATP Order Fulfillment Specialist (m/f/d)

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets
How you will contribute
You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
• Help achieve business and commercial objectives by fulfilling customer-service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the customer collaboration, demand planning, demand fulfillment, and commercial teams to report on and achieve KPIs, including root-cause analysis and continuous improvement

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Fluent in German & English
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More about this role
What you need to know about this position:

• This position is responsible for managing the order fulfillment process and ensuring optimal product availability at all shipping-points for a specific product range.
• Identifies potential out-of-stock situations through continuous monitoring of short and mid-term development of inventories; lead the development of cross-functional solutions to avoid / minimize potential impacts and manage relevant communication into / within the organization.
• The role contributes to commercial targets through the delivery of an excellent CS&L performance by proactive execution of fulfillment activities.
• The specialist works independently in his/hers area of responsibility (product segment) whilst maintaining being knowledgeable on a cross-category level and knowing the specifics of each segment (substitution principle).
• Team player, accountable, reliable, proactive, and flexible

What extra ingredients you will bring:

• High attention to detail and accuracy
• Process orientated - ability to monitor, measure and report
• Good Systems knowledge of/enjoy using SAP and Excel
• Flexibility/Ability to learn
• Ability to work alone and deal with ambiguity

Education / Certifications:

• Supply chain degree (or equivalent) or experience in Supply Chain
• Working knowledge of supply chain principles
• Strong German communication skills at all levels - English spoken and written desired

Job specific requirements:

• Good communicator, affinity for systems, reliability, flexibility, commitment, team spirit, fast and accurate work

Benefits:

• International teams in an innovative and dynamic working environment
• Centrally located, modern open space office (near Schönbrunn) as well as opportunities for flexible working hours and home office
• Flexible monthly meal allowance - Digibon
• My Club Fitness App, free use of a Lifeline gym and other attractive health care offers
• Vienna public transport card and support for the climate ticket
• Product order 1x per quarter
• Attractive starting salary above the collective agreement, depending on qualifications and experience

Mandatory information in Austria: The salary is graded in the Collective Labor Agreement "Information and Consulting". If you meet the mentioned requirements the entry gross-salary for this position will be EUR 53.500,-- per year, split up in 14 pays for full-time. We're willing to overpay, dependent on your professional work experience and qualification.
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Order Management (OTB)
Customer Service & Logistics