Atlassian Solutions Engineer

A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations. Cprime is headquartered in Cary, North Carolina with offices in Chicago, Philadelphia, and Leeds, UK. We are growing our global footprint in Canada, the United Kingdom, Ukraine, EMEA, India, and Australia.

Cprime US has adopted a remote-first/full-remote work environment from most US-based locations. Occasionally, our teams have the option to meet in-person for team meetings, collaboration, or social events.

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We are looking for an experienced, tech-savvy Solutions Engineer with JIRA and Atlassian integrated solutions experience. The solutions engineering role at Cprime is a dynamic, fast-paced, and technical sales consulting role that teams up with Cprime Account Executives and delivery leaders. You will be in charge of showcasing software tooling expertise and skills in aid of our salespeople as we help define our client’s business challenges and implementation needs. You will be helping to design and develop high-quality solutions, including software integration, process engineering, design thinking, and business requirements definition. You will partner closely with Cprime Delivery Leads and Account Executives to align on solution planning and project estimation, including estimating project/ program timelines, defining project scope, planning initial budgets, and helping sales manage renewals, change orders, and new product requests. Throughout the pre-sales, sales, and engagement cycles, Cprime Solution Engineers remain close to clients as strategic advisors fielding client requests, managing scope creep, and updating clients on new innovations. If you enjoy the technology as much as showcasing and teaching technology to others, please apply!

What you will do:

• Support sales activities with pre-sales consulting, scoping, solution design, and discovery sessions
• Works with the Product team to define new solutions and service experiments
• Provide thought leadership including webinars, speaking engagements, whitepapers, and innovative product solutions
• Assist in the development, enhancement, and maintenance of Atlassian Delivery solutions and services
• Technical guidance and solution definition during the sales cycle, supporting a Cprime account executive.
• Identifying and distilling the business pains and objectives to AEs and Enterprise Architects to ensure Cprime and our clients are aligned on the problem statement and what the client stands to gain by engaging Cprime
• Advising on best practices configuration and recommendations to avoid common pitfalls and challenges across all market segments
• Contributing to technical sales enablement including internal training, writing marketing materials, and giving presentations that showcase the latest and best of what Cprime is capable of delivering
• Helping with the documentation of existing products and future client value streams and workflows
• Understand, research, and follow technical trends in the industry and in general as well as make recommendations on which new technologies to invest in or leverage.

Qualifications and Skills:

• 5+ years of Professional Services Management and Consulting experience
• 5+ years of Atlassian software planning, design, and implementation
• Deep understanding of business and technology processes as well as software integration and implementation 
• Advanced Systems thinking and integration and enterprise toolchain
• Strong written and verbal communication skills 
• Strong organization skills, process-oriented, drive to constantly improve quality, self-motivated
• Experience in process documentation, training, and change management 
• Conceptual and practical understanding of SDLC and Agile frameworks
• Ability to work independently with minimal guidance in a fast-paced environment 
• Ability to manage multiple moving parts at any given time through effective time management and planning 
• Strong work ethic and the ability to work with diverse teams across different time zones 
• Experience administrating, configuring, training, and supporting 5+ of our core technologies
• Advanced understanding of ALM with 3+ deep domain knowledge areas (ie. Agile, DevOps, etc)
• Translate business process into configuration requirements 
• Lead and manage projects through execution across teams
• Basic Scripting/Automation
• Process flow mapping across applications
• Ability to identify outcomes and align cprime solutions to support the client 
• Ability to create a multi-practice roadmap to enable client outcomes

Education and Certifications:

• Bachelor’s degree in computer science, Information Systems, or a related field.

Travel Requirements:

• You will be required to travel 30-40% of the time.

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