Who we are:
AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before. Professionals at investment firms, consultancies, corporations, and nonprofits rely on us to connect them seamlessly with knowledgeable domain experts who help enhance their thinking, inform critical decisions, and propel their business forward. Founded in 2008, AlphaSights currently employs more than 1,500 professionals in nine offices around the globe and regularly ranks as one of the fastest-growing companies in the world.
The role:
As a Transcription Operations Associate in the Americas region, you will enable the delivery of a high-quality transcription service at scale. This involves proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.
What you’ll do:
- Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time and quality at scale.
- Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
- Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics.
Who you are:
- Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
- Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
- Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.
Requirements:
- Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- 1-2 years of work experience, preferably in related fields such as operations. Recent graduates with high potential are also welcome
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
Compensation and Benefits
- Compensation: $75000
- 17 vacation days, 10 company holidays, and an end of year break between Christmas Day and New Year’s Day
- Competitive medical, dental, and vision insurance
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Prime midtown office with state-of-the-art amenities; Monday-Wednesday in the office, and Friday optional WFH
AlphaSights is an equal-opportunity employer.
What We Do
Founded in 2008, AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and Fortune 500s. Learn more about us at alphasights.com.
We're proud to be regularly recognized as an employer of choice; our people's career success matters to us.
As a high-performance, client-first organization, our culture is defined by our focus on client, career, and company success. People come here to individually grow and collectively achieve something bigger than themselves.
We offer ambitious and driven individuals the opportunity to own commercial results from day one, build a track record of achievement, and springboard their careers. Our employees are provided with hands-on learning opportunities, 90% on the job and 10% through structured training.
Why Work With Us
We offer ambitious and driven individuals the opportunity to own commercial results from day one, build a track record of achievement, and springboard their careers. Our employees are provided with hands-on learning opportunities, 90% on the job and 10% through structured training.
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