Technology Operations is responsible for day-to-day maintenance and management of organization’s IT infrastructure to ensure delivery of the agreed level of IT services to the business.
- Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
- Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
- Support and advice for Facilities Management/Office Services regarding office move planning
- Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
- Engage with business to conduct IT clinics / trainings as appropriate
- LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
- Knowledge of basic networking required (CCNA preferred) and Meeting room support
- On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
- Support for other locations/offices/Warehouses/Depots as appropriate
- Ensure Cyber Security standard processes are followed for services provided
- Provide VIP support to selective customers as per SLA and agreement
- Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
- Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
Organizational Skills
- Ability to self-lead and organize a constructive working day in conjunction with the rest of the team
Personal \ Soft Skills
- High sense of urgency.
- Professional communication, customer service and interpersonal skills.
- Time management
- Ability to work with people at all levels in the organization.
- Ability to work and operate independently
- Excellent prioritization and problem-solving skills.
- Troubleshooting skills
- Ability to work collaboratively with others
- Focused in taking end-to-end responsibility for issue resolution
- Customer service mindset and pragmatic approach
- Previous knowledge of working and communicating with diverse teams
- Presentation skills for small groups/training
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Top Skills
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.
The company employs roughly 110.000 employees across operations in 130 countries.
