Associate Technical Support Specialist

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

This position provides onsite support for Audio Visual functions within the MFS environment for assigned client. This includes expertise in Desktop Video, Video Conferencing, Poly/Polycom, Crestron technology, and Presentation support.

This role is on-site daily at our customer location in Boston.

Responsibilities:

• Perform hands-on support of A/V technologies

• Work closely with Atos AMO Management Team on support process

• Escalate when appropriate to PMO and MFS Client Services Management on-site

• Insure that all appropriate documentation is maintained and updated as necessary and Shared among A/V technicians

• Responsible for Remedy Incident queue monitoring activity and SLA performance

• Coordinate support efforts with local and International offices

• Pager duty rotation after several months on job.

• Setting up multi-purpose room furniture on occasion

Requirements:

• Bachelor's degree; or high school diploma + 3+ years of industry experience.

• Customer Service Skills

• Organizational skills

• Time Management skills

• Specific knowledge of support practices on corporate A/V technology, such as.. Desktop Video, Video Conferencing, Poly/Polycom and Crestron technology and Presentation support

• Good communication skills

• Ability to follow technical process / documentation required

• Experience creating documentation for end-users preferred

• Microsoft/Microsoft Office products

• Familiarity with Zoom, Microsoft Teams, On24 a plus

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Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance. 

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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