Create the future of e-health together with us by becoming an Associate Technical Support Engineer
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
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Support customers using CGM proprietary products by answering calls for technical support.
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Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
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Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
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Manage multiple open cases and provide timely updates to internal and external customers.
Your Qualification:
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Associates Degree or 2 years Call Center/Customer Support experience.
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Must have the ability to pay attention to detail and to work independently.
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Must have the ability to handle confidential information.
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Excellent organizational and prioritization skills.
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Strong interpersonal and communication skills verbally and written.
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Ability to work in a fast-paced environment.
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Ability to multi-task and work efficiently.
What you can expect from us:
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Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
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Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
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Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
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Security: We offer a secure workplace in a crisis-proof market.
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All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
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Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.
What We Do
CompuGroup Medical is a global e-health provider with a comprehensive portfolio of cutting-edge IT solutions for the healthcare industry. We connect doctors, hospitals, community health facilities, dentists, pharmacists, health insurers and other service providers to create an integrated network of all healthcare stakeholders. As a result, we can help these organizations improve efficiency, optimize care and increase patient satisfaction while also improving profitability.
Our market-leading solutions include everything from electronic health records to innovative practice management systems. These solutions are present in over 400,000 practices and healthcare organizations worldwide. We are also proud to maintain and sustain long-term relationships with our clients, many of whom have been using our products for decades. Our dedicated, knowledgeable team consistently delivers innovative products and services with the customer in mind, knowing that in addition to running an effective business, their main focus is to heal the patient. We share that same passion and it drives everything we do.
As an owner-led and publicly traded company, CGM uniquely combines the personal touch of a local business with the strength of a global entity. We are committed to meeting and exceeding our clients’ expectations, and our goal is to become the #1 choice for all healthcare providers in the United States – a position we have already achieved in many other countries around the world.
