Associate Systems Engineer (Cloud)-ITDAI FH

Work for the IMF. Work for the World.

Job Summary

The IT Finance and Human Capital Management (ITDAI FH) Unit of the IT Department is seeking a Technical Workday System Administrator - Configurations, Security, Integrations - as an Associate Systems Engineer (Cloud). Working under the direction and supervision of the Unit Chief, the successful candidate will be responsible for the configuration, maintenance, and optimization of the Workday HCM platform. This role involves providing technical support, managing system integrations, maintaining user-based role grants, and ensuring the smooth operation of the Workday systems. The role will also require close collaboration with various stakeholders, including HR, Finance, and IT teams, to ensure new business requirements are elicited and solutions are configured with the required IT general controls. The ideal candidate will have extensive experience with Workday HCM in Recruitment, Workforce Planning (Adaptive Planning), Talent Management, and Learning functions. Experience in ServiceNow Case Management and workflow is desirable. 

Major Duties and Responsibilities

1. Collaborate with business stakeholders to gather and document requirements for any enhancements to the Workday platform or new features/modules.

2. Configure Workday to align with business needs and requirements, including designing business processes, custom reports, and dashboards, among others.

3. Recommend solutions or alternate methods to meet business requirements during the implementation and post-implementation phases.

4. Coordinate and support technical testing for changes in Workday, ensuring that the scope and coverage of test cases are comprehensive. Maintain testing documentation.

5. Facilitate user acceptance testing, coordinating and communicating with project teams and validating results.

6. Investigate and resolve technical issues reported by users related to Workday, including functionality, reports, integrations, among others.

7. Follow and enforce established procedures for addressing incidents, service requests, and enhancements, ensuring full compliance with IT change management processes.

8. Maintain system stability and monitor the platform, ensuring that best practices in security, integrations, and configuration are implemented. Monitor exception reports and resolve issues.

9. Support the design, development, implementation, and maintenance of integrations with third-party vendors and internal systems.

10. Load, manipulate, audit, and report on data, making complex mass changes as needed, including building inbound and outbound EIBs.

11. Define, support, and maintain processes for granting security within Workday, including role definitions, security assignments, recertification of access, and role maintenance.

12. Manage and facilitate internal and external audit activities. Respond to audit findings and provide needed artifacts as requested by auditors.

13. Serve as a partner across Finance, HR, IT, and other key stakeholders to document, test, and remediate controls and compliance-related matters.

14. Stay current with Workday updates and new features and proactively identify opportunities for process improvement and optimization.

15. Coordinate testing and documentation for semi-annual upgrades; utilize Workday Community to research and network with other users to brainstorm system solutions.

16. Assist in creating roadmaps for new features, including maintenance of development environments.

17. Deliver regular and ad-hoc reports on system utilization and user adoption in the form of dashboards, summaries, and trends, etc., to business leadership as needed.

18. Support the development of Workday end-user training, accurately and effectively distilling complex technological concepts to promote user adoption and understanding.

Minimum Qualifications

Educational development, typically acquired through the completion of an advanced university degree in computer science, engineering, mathematics, business or related field of study or equivalent; or a bachelor’s degree in computer science or a related field of study plus a minimum of 6 years of relevant professional experience, is required.

Specialized Skills/Knowledge

• Strong knowledge of Workday business process framework, business objects, Workday security model, data integration, and reporting features.

• Strong competency with HR, Recruitment, and/or Workforce Planning functions

• Prior Workday implementation and operations support experience is mandatory, including design, configuration, testing, deployment, and post-production monitoring.

• Workday training/certification is required. HCM Core training/certification is mandatory; training/certification in other functional areas, security, and integrations is highly desirable.

• In-depth understanding of security models and approaches to implementing security architecture within Workday.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Project management capabilities with demonstrated success managing cross-functional projects.

• Proven ability to build strong relationships, influence, and collaborate with stakeholders.

• Critical thinking and creative problem-solving skills.

• Strong written and verbal communication skills.

• A desire to be part of a dynamic and result-focused team with the ability to work under pressure and within tight deadlines.

• Ability to handle highly confidential information and treat employee data with the highest discretion.

This vacancy shall be filled by a 3-year Term appointment in accordance with the Fund’s new employment rules that took effect on May 1, 2015.

Department:

ITDAI FH Information Technology Department Immediate Office Digital Finance and Human Resource Unit

Hiring For:

A09, A10

The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.