Associate Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, Implementation

Overview
• The Customer Implementation Services (CIS) Team drives new and existing products / services to market from processing implementation perspective
• We support “End-to-End” processing project management for customers and internal business partners
• The CIS team provides processing consultancy services and production set-up definition
• Are you motivated to be a part of driving a world beyond cash?
Role
• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution
• Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s processing systems and platforms
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities with regards to Commercial Products
• Define, create, maintain and document standard and non-standard key customer processing implementation processes
• Provide training to CIS organization, other MasterCard organizations and the customer
All About You
• Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience
• Strong payment transaction processing and industry business principles knowledge.
• Strong understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles
• Ability to interact well with customers, senior and executive management
• Strong verbal and written communication skills
• Ability to drive change in a technical work environment
• Ability to coordinate processing theory /principles with business impact
• Excellent time management skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.