Associate, Sales & Services (St. Thomas)

• Delivers a unique customer service experience utilizing effective questioning and listening skills to anticipate and determine the customer’s needs and concerns, to ensure a high level of customer satisfaction. Delivers proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
• Promotes and provides information on the bank’s products, services and channels. Identifies cross-selling opportunities and refers customer to appropriate parties. 
• Responds to customer needs quickly and accurately, consulting with customers and finding alternative methods to respond to needs in a compliant manner. 
• Manage & process a variety of transactions and related duties in support of our financial products.
• Welcomes the visiting client, understands their primary needs, and directs them to the appropriate services. Ensures that all clients are served (within the expected waiting time), and if not, finds a satisfactory solution for the client.
• Complies with the Oriental Service Protocol.  Ensures compliance with the bank’s policies and regulations in every account or transaction performed.
• Provides solutions on accounts disputes and other service activities. Takes ownership of every customer issue to solve it and ensures customer satisfaction.
• Generates new accounts, loans and other products as defined and instructed to assist in meeting customers’ needs and branch profitability goals.  Cross sells bank products and services.
• Ensures individual results. Collaborates with the team to ensure achievement of the objectives.
• Remains up to date on the latest changes on policies, procedures and regulations related to the role.
• Other duties may be assigned.

Minimum Requirements:

• Completed associate degree or technical certificate in Business Administration or related fields required.  Bachelor’s degree preferred. 
• At least two (2) years of sales, customer service and/or operational experience in the banking industry highly desirable.
• Equivalent combination of education and experience may be considered.   
• Must be service and customer oriented, with extensive interpersonal and problem-solving skills.
• Knowledge of the Banking Industry products, services, processes and regulations required.
• Ability to meet sales and referral targets as well as manage multiple priorities. 
• Excellent consulting, sales and interpersonal and communication skills required. 
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Availability to work various shifts and days required.  Flexibility to work overtime and/or irregular schedules based on branch hours of operations is required.